Receivables Specialist

This is a hybrid position. 2 days remote and 3 days onsite but could change as the need comes up.
Purpose:
The Receivables Specialist reports to the Senior Collection Manager. This position will review data using system-generated reports and perform timely, accurate and complete account reviews, reconciliation activities and account maintenance for assigned accounts.
Responsibilities:
Returned Goods Claims Reconciliation - Heavy returned goods claim reconciliation. Credit memo analysis. Returned goods claim debit memo analysis. Accessing customers portal to gather back-up information and documentation, as well as data extraction from said portal. Heavy Excel usage to cross-reference/manipulate data. Reconcile/summarize all differences between claim and credit, ultimately communicating results to customer. Customer facing. Excellent communication skills are a must. Attention to detail and accuracy is imperative.
Identify root causes of complex payment issues and trends. Assist Team Leader in preparation of compelling data presentations that efficiently communicate these trends to Manager or Team Leader.
Resolve past-due invoices and customer claims on a timely basis, including proactive identification of account issues.
Requires high degree of communicative ability due to mutil-functional issues. Participation on interdepartmental teams with periodic advice/coordination from Team Leader or Manager.
Operates independently within defined scope of responsibility under regular supervision. Interacts with external and internal customers (i.e., Sales, Contract Marketing and Customer Service) at the peer and/or supervisory level.
Customer relationship management (both internal and external).

• Responsible for compliance with applicable policies and procedures.
• Participates in department and selected cross-functional process improvement teams.
• Failure to achieve results may result in adverse impact on customer relationships or loss of limited cash flow to Client.
• Effectively utilize and maintain Client information systems as needed in the analysis and resolution of customer issues (including SAP, Business Warehouse, and various other systems).

Qualifications:

• High school graduation required.
• At least 2 years of experience in Accounting, Receivables or Customer Service. Less than two years of experience may be acceptable with a bachelor's degree.
• Advanced analytical skills. Heavy Excel (formulas, Pivots, v-lookups, etc.). Data extraction, data analysis skills, data manipulation, data conversion, data reconciliations (accounting), etc.
• SAP Experience
• Excellent communication skills (ability to negotiate & build rapport with customers and co-workers) & attention to details
• Dependable (timeliness & attendance is crucial)
• MS Office knowledge

Preferred:

• Bachelor's degree in finance, accounting, or business management.
• Previous experience using SAP and advanced Excel skills are strongly preferred.
• Ability to learn and work in office or remote dependent on departmental needs.
• Majority of people looking to make payment by CC, familiarity of SAP would be good to look up what is due and information to provide to them, being able to look at notes, look at line items, etc. For Excel, exporting lines of information to share with the customer. Pulling invoices and resending those types of things, basic customer service/collections experience.
• SAP knowledge is golden.
• Communication skills are required, interpersonal, building rapport, being articulate.
• 31 plus past due goals and amount of collections and past dues that are involved.
• Someone as a Financial Analyst - would someone like this be a good fit? Yes. FA to work with large volumes of data.