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Form of workJob Description
ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
SecondLook is seeking a Collections Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating resolution of disputed invoices, and escalating high-risk customer accounts when necessary.
Job Responsibilities:
Communicate with businesses via the telephone and written correspondence
Complete activities such as phone calls, internet searches, third party report reviews, etc., to obtain reliable contact information
Maintain minimum account work standards as assigned by Management.
Understand and follow Federal and State laws, company policies and procedures
Meet client requirements for account resolution and escalation
Review correspondence and respond in a timely manner.
Track and report production results
Meet or exceed assigned daily weekly and monthly goals.
Document all business contact attempts and the results of all business contacts, as well as the status of resolution efforts.
Job Requirements:
Collections, sales, telemarketing, customer service or call center experience preferred
Basic proficiency with Microsoft Office, data entry and strong computer skills, excel preferred
Critical Thinker
Strong attention to detail and goal oriented
Ability to deescalate adverse situations
Strong interpersonal, communication and organizational skills
Dependability
Compensation and Benefits:
$17 - $19 per hour plus commission
Minimal cost to employee for employee health care benefits. Health, Dental and Vision insurance coverage.
Paid Time Off
Paid Holidays
401(k) plan
We look forward to you joining our team!
Armstrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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