Accounts Receivable Collection Specialist

The primary responsibility of the Accounts Receivable Specialist is to ensure accurate and timely billing, monitor outstanding customer balances, and efficiently collect payments. The ideal candidate should have a strong understanding of billing and collections processes, excellent communication skills, and the ability to build positive relationships with customers.

What You Will Do

• Adheres to company and department policies and procedures.
• Achieves individual objectives related to aged receivables, DSO, account management and SLA’s by utilizing good time management skills.
• Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail.
• Required to utilize collection strategies to initiate collection effort for managed cross-divisional customers via phone and e-mail.
• May be required to utilize knowledge of Credit systems to identify and resolve complex customer accounts issues (disputes, unapplied cash, reconciliation, refunds, etc.)
• Handles escalated issues from internal/external customers
• Effectively engages Sales Team on critical business decisions related to account management, orders, collection and placement.
• Uses critical decision making skills to insure orders are approved or held to insure corporate relationships are Researches disputes and invoice issues. Support dispute identification and resolution process.
• Provides customers with aging and supporting documents to maximize collections.
• Maintain accurate and up-to-date records of billing, collections, and correspondence
• Make collections calls to customers
• Work with Credit risk management to minimize risk and support special handling on high risk accounts. Document understanding of customer specific processes (Payment process, approval structure, Acct History, Portal restrictions and risk profile).

Position Details

• The working hours for this position are Monday through Friday, 9:00am - 6:00 pm central time.
• The position is remote, but candidates must be local to Wood Dale, IL.

Minimum Qualifications

• Five years previous experience in credit, finance/accounting or related field or Bachelor’s degree/currently enrolled in a Bachelor’s Degree program in Finance, Accounting, Economics or a related field
• No Immigration Sponsorship available for this opportunity

Preferred Qualifications

• Bachelor’s degree in Finance, Accounting or business-related field
• Experience in Microsoft Office Suite software (Excel, Word, Outlook)
• Previous analytical experience with aptitude for research, analysis, and problem solving skills
• Effective communication skills with all levels within the organization, both oral and written
• Excellent organizational and time management skills, with ability to manage multiple priorities
• Strong attention to detail