Office & Admin Specialist Intermediate

Join a team with a national reputation for excellence! Our mission is to serve Minnesota Veterans and their families. We do this by delivering quality health care, helping to secure benefits, and providing programs and services in higher education, claims, burials, outreach and Veterans’ preference. At the Minnesota Department of Veterans Affairs (MDVA), we not only consider it our duty to provide the highest level of care to those who answered our nation's call, we believe it is an honor.

MDVA recognizes that a culturally competent workforce is critical to meet the needs of all Minnesotans. MDVA is committed to embedding diversity, equity, inclusion and accessibility at our workplace to support employees as they grow in their careers with the State of Minnesota.

Working Title: Office & Admin Specialist, Intermediate
Agency: Minnesota Department of Veterans Affairs

• Who May Apply: Open to all qualified job seekers
• Date Posted: 01/26/2024
• Closing Date: 02/15/2024
• Hiring Agency/Seniority Unit: Minnesota Department of Veterans Affairs / Veterans Affairs-AFSCME
• Division/Unit: Programs and Services / Veterans Claims Support
• Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $19.57 - $25.95 / hourly; $40,862 - $54,183 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: P&S/Claims - Federal Building
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position exists to provide office and administrative support to the Claims Division Director, Supervisor and Claims Representatives ensuring all assigned administrative duties are carried out efficiently and in a confidential manner.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Ability to:

• Perform administrative support work such as ordering supplies, processing invoices, tracking expenses, facilitating mailings and researching information online
• Customer service skills sufficient to assist Veterans/customers in person, by phone, and in writing/by email with tact and diplomacy, meeting quality standards
• Word processing sufficient to use software such as Microsoft Word to create, format, edit, print and save a variety of documents including tables, charts and graphs, to type and format letters and memos, and create reports by combining and presenting data from multiple sources in an organized format
• Spreadsheet skills sufficient to use software such as Microsoft Excel to enter, compile, store and retrieve data
• Communication skills sufficient to use business grammar, spelling, and punctuation to edit reports, letters, and other documents, and to communicate effectively

Preferred Qualifications

• Experience working within a veterans claims office
• Experience working with veteran population, with understanding of needs
• De-escalation skills
• Troubleshooting skills

Additional Requirements

This position requires successful completion of the following:

• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's current and former employer(s).

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Natalie Pham at natalie.pham@state.mn.us or 952-378-5519.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Natalie Pham at natalie.pham@state.mn.us.

Per M.S. 43A.111, MDVA will give priority consideration to certain qualified disabled Veterans. To be considered, you must be included on a US armed forces permanent disability list with a disability rating of at least 30% or been rated by the US Department of Veterans Affairs as having a compensable service-connected disability of at least 30%. Official written documentation of this disability dated no more than one-year preceding the date of application must be submitted. Please email the documentation, your DD214, and the job posting ID number to Natalie Pham at natalie.pham@state.mn.us no later than the job posting closing date.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.