Compliance Coordinator-Office & Admin Specialist Int

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Job Details
Working Title: Compliance Coordinator
Job Class: Office and Administrative Specialist, Intermediate
Agency: Social Work Board

• Who May Apply: Open to all qualified job seekers
• Date Posted : 01/12/2024
• Closing Date : 01/18/2024
• Hiring Agency/Seniority Unit : Social Work Board / Social Work Board-AFSCME
• Division/Unit : Board of Social Work
• Work Shift/Work Hours : Day Shift
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $19.57 - $25.95 / hourly; $40,862 - $54,183 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 206 - Clerical/AFSCME
• Work Area : Board of Social Work
• FLSA Status : Nonexempt
• Telework Eligible : Yes/hybrid
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
The Minnesota Board of Social Work ensures residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans safe by 1) licensing qualified social workers, 2) investigating and resolving complaints when services do not meet standards, and 3) providing outreach and education. The Compliance Coordinator will coordinate the Board’s complaint resolution and compliance processes and perform special projects and other duties as assigned.Responsibilities include but are not limited to:

• Process incoming complaints and monitor compliance with disciplinary orders and corrective action agreements.
• Coordinate and process non-compliance referrals from the Licensing Unit, including required license late fees, noncompliance with license renewal requirements, and noncompliance with continuing education audit processes for licensees, licensing supervisors and CE providers.
• Coordinate Compliance Panel meetings, and upload needed documents to the BOSW secure meeting site.
• Respond accurately and professionally to inquiries from Board members and staff, health professionals and organizations, applicants and licensees, employers, and the general public.
• Other duties include creating and managing files, preparing and mailing correspondence, entering data in the Board’s database, posting notices on the Board web site, scanning and completing reports.

Qualifications
Minimum Qualifications

• Knowledge of English sufficient to communicate effectively with internal and external customers and write, prepare, and edit reports, correspondence, and other documents, using correct spelling, punctuation, grammar, and sentence construction.
• Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence and effectively communicate and elicit information with tact and diplomacy.
• Spreadsheet skills sufficient to effectively use spreadsheet software applications such as Microsoft Excel to create, enter, compile, store and retrieve data in a variety of reports.
• Skills in word processing sufficient to effectively use word processing software applications such as Microsoft Word to construct and type letters, memos, reports, and minutes of meetings that are grammatically correct, in proper format and free of spelling errors.
• Skills in data entry sufficient to enter data into specific data fields or into a database management system.
• Ability to accurately handle confidential data.

Preferred Qualifications

• Good interpersonal and problem-solving skills in dealing with customers in a manner that is non-escalating, helpful and directed toward customer satisfaction.
• Demonstrated attention to detail and accuracy sufficient to maintain files in orderly fashion according to policies and procedures and to follow compliance deadlines.
• Experience providing administrative support including processing applications, forms, complaints, etc.
• Ability to establish priorities and work independently.
• Ability to organize information and materials into logical and comprehensive summaries and reports.
• Ability to multi-task and work in a fast-paced environment.

Physical Requirements

• Ability to work in a seated or standing position for extended time periods.
• Ability to regularly use phone and computer for extended time periods.
• Ability to move/lift items of up to 25 pounds at times.

Additional Requirements
This position requires successful completion ofpre-employment reference checks.
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
If you have questions about the position, contact Youa Yang at youa.yang@state.mn.us . If you have questions about the selection process, contact Nella Austin at nella.austin@state.mn.us or 651-201-8005 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at nella.austin@state.mn.us .
About Social Work Board
We ensure residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans safe by: 1) licensing qualified social workers; 2) investigating and resolving complaints when services do not meet standards, and 3) providing outreach and education.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.