Administrative Office Assistant

Company Overview:

All Heart Home Care is a leading provider in personalized home care services throughout San Diego. This position will be for our La Mesa office location. We provide quality non-medical home care for seniors, and younger adults in need, throughout San Diego County. The company has consistently ranked and awarded one of the best non-medical home care companies in San Diego since 2014.

Description

• Under the direction and supervision of the CEO, the Administrative Office Assistant will be responsible for performing a wide range of Administrative Office support duties to assist growth and efficiency in the operations of the company. The Administrative Office Assistant will work on an hourly basis.
• The Administrative Office Assistant assumes management responsibility for the administrative activities of the home care agency.
• The Administrative Office Assistant recruits and interviews personnel and establishes procedures for measuring quality care and organizational performance.

Responsibilities/Activities

• This individual must be comfortable and willing to balance many tasks, assisting with varied administrative duties throughout the office. It is very important that this person is also able to efficiently assist and calmly troubleshoot scheduling emergencies as they arise. The ideal candidate will be highly organized and very detail-oriented. It is important to have the ability to self-prioritize and anticipate the next steps by working ahead. This person must have a great phone presence and the ability to relate to all different kinds of people.
• Provides administrative support in the daily management of sales and operations.
• Greeting the public, clients and Personal Care Attendants; answering phones; receive and respond to inquiries/referrals from the public or other agencies concerning company’s operations and refers to the CEO.
• Performs other clerical / administrative work as required, which may include but is not limited to copying documents, filing / retrieving files, faxing, maintaining calendars, scheduling, ordering and maintaining inventory of supplies and materials, etc.
• Coordinates and maintains record-keeping systems, including computer databases; enters computer data and generates computer spreadsheets and reports as required in the company’s preferred home care management software: WellSky, as well as using other computer software such as: Microsoft Word, Microsoft Outlook, Microsoft Excel, etc.
• Operates a variety of standard office equipment, which may include computers, printers, copiers, scanners, laminators, fax machines, paper shredders, telephones, label makers, etc.
• Help maintain an organized and tidy office space, which may include but is not limited to dust/polish furniture, remove trash, sweep/mop floor, etc.
• Recruit Personal Care Attendants (PCA) and select them within accordance of the PCA job description, which may include but is not limited to scheduling, interviewing, hiring, and orienting the new PCA’s to the Agency’s rules, policies, procedures, and to educate them to the Agency’s Care Plan Book.
• Process new hire PCA paperwork and maintain the PCA’s files to comply with State and Federal regulations.
• Supervise to improve the PCA’s efficiency with client’s care. Oversee PCA’s attendance schedule, customer complaints and submit disciplinary action reports as required.
• Meet with current clients and meet with potential clients to help sell Agency services. Setup new client data into ClearCare.
• Be familiar with, and maintain Agency rules, policies and procedures.
• Communicate with federal, state and private organizations on behalf of the Agency.
• Identify critical issues that may affect the Agency.
• Delegate and organize PCA’s accountability and scheduling requirements for client’s care.
• Complete, maintain and submit records to Governing Body on a regular and as-needed basis. Perform other duties as requested by Governing Body.
• All other duties as assigned.
• Knowledge of time management techniques, stress management techniques and prioritizing techniques.
• Ability to demonstrate effective interpersonal relations.
• Ability to effectively communicate orally and in writing.
• Ability to plan and organize work.
• Ability to administer policies and implement procedures.
• Ability to identify problems and determine effective solutions.
• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.
• Ability to work independently and in cooperation with others.
• Ability to provide advice and consultation to others.
• Successful completion/satisfaction of fingerprint/background check by the Department of Justice (DOJ) and cleared by the FBI as well as approved by the State of California per Safety Code §1796.23 via electronic transmission in a manner approved by the DOJ and State of California Home Care Services Bureau.
• Proof that you have a legal authority to work in the United States of America.
• Highly organized; great listener; fast learner and work well independently.
• Able to adapt to frequent changing needs of clients, PCA’s and office personnel. Be easy- going and flexible.
• Able to prioritize, self-directed and highly motivated. Detail oriented and able to multi-task.
• Be willing to jump in and help when needed. Be able to work in a collaborative environment under pressure. Excellent people skills and have a general willingness to help and impeccable customer service.

Compensation:

We will pay the chosen applicant $21.00 per hour to start. After 90 days, you will be eligible for Health Insurance Plan. Plus Dental and Vision. Major holidays paid time. Christmas Bonus!

Benefits

• Paid training
• Paid Sick Leave
• Holiday Pay (1.5 X Rate)
• Flexible Scheduling - Part Time, Full Time
• Retirement Savings Plan
• Weekly Pay
• Sick pay
• Health, Dental, Vision Insurance after 3 months

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person