Administrative Assistant/Coordinator

If you are a service-oriented individual and would like to work in a respected, community-based financial institution, Alcoa Tenn Federal Credit Union, Alcoa/Maryville, TN has a position for you. ATFCU is seeking a professional individual for the position of full-time Admin Assistant. The qualified candidate would join a team-oriented working environment with a stable company (established in 1936) and an exceptional benefits package and 401K program. Our focus is on earning trust and helping members.

Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Respond to email or other electronic requests submitted by members, providing professional, prompt, efficient and accurate service and information.
• Maintains and confirms appointment schedule for RCIS Financial Planner
• Maintain all compliance documents and digital records for RCIS program.
• Research and maintain all financial records in the RCIS computer system.
• Perform specialized or confidential administrative duties, including problem solving, researching data and preparing reports as needed.
• Keep RCIS Planner advised of complaints, telephone calls, emails, texts and letters received.
• Organize RCIS digital and paper record keeping systems.
• Maintain the name and address records of members, making any changes received from members.
• Assist with marketing credit union services and RCIS program in emails, letters and fliers etc.
• Evaluate and record incoming correspondence and assemble related information.

Experience:

• Ability to meet and greet the public in a friendly and positive manner.
• Ability to handle conflict/complaints with the public and investment company and bring situation to a resolution.
• Ability to organize projects and records.
• Ability to communicate effectively orally and in writing.
• Ability to use a computer in a windows environment, e. g., word processing, excel, financial software and basic office systems.
• Ability to compose correspondence.
• Customer service oriented.
• Conscientious.
• Ability to work in a team oriented workplace.
• Ability to maintain confidentiality with sensitive information.
• Ability to establish and maintain professionalism.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Alcoa, TN 37701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person