Address
Form of workWHO WE ARE:
FRSTeam’s mission is to exemplify heartfelt care and concern for our communities by providing innovative products and services that help support and restore the lives of those we serve. We are a close-knit community of hand-chosen professionals (like you), committed to restoring personal items and helping families get their lives back on track.
POSITION SUMMARY:
The Administrative Assistant position is responsible for administrative, clerical and project support for the branch and project team. This position will work closely with Project Coordinators and Project Managers in the assigned branch.
ESSENTIAL DUTIES & RESPONSIBILITIES
This is a Full-Time, Non-Exempt position. The basic functions of your position will include, but not limited to:
- Answer, route and log all incoming phone calls while ensuring excellent customer service.
- Responsible for initial contact with customer, agent or adjuster within 15 minutes of receiving lead.
- Complete New Loss Information Sheet, accurately and completely, with pertinent information necessary to log the job within our systems.
- Manages data entry of all job leads into system within 1 business day.
- Manage and distribute site email and mail daily.
- Schedule delivery and pick-up appointments with FRSTeam customers.
- Responsible for confirmation phone calls to customers.
- Other duties as assigned.
REQUIRED SKILLS & ABILITIES
- High School graduate or equivalent
- Two (2) years of administrative or office related experience
- Experience in restoration environment, a plus
- Ability to multi-task in a fast-paced environment
- Ability to remain calm and professional during tense or stressful situations.
- Excellent organizational skills and strong attention to detail
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
- Proficient in Microsoft Office, specifically Excel, Word and PowerPoint.
- Ability to learn new software, including Xactimate® and proprietary software.
- Ability to successfully pass a criminal background.
WE OFFER:
- A friendly, family environment
- Potential for growth and advancement
- Medical, dental & vision. life, AD&D, EAP, Pet Insurance and more, after 30 days
- Paid Sick Leave
- Vacation
- Paid holidays
- Birthday Bonus
- 401k with company match after 90 days
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
FRSTeam is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FRSTeam makes hiring decisions based solely on qualifications, merit, and business needs at the time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
FRSTeam is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FRSTeam makes hiring decisions based solely on qualifications, merit, and business needs at the time.
