Address
Form of workPerforms a variety of clerical and administrative duties for the Department of Health & Human Services, i.e., Human Services, Senior Services, Adult Day Care and Accounting.
- Greets the public, directs callers and visitors to the appropriate resource or county division, and provides information regarding specific or general county services.
- Screens all citizens requesting assistance from Human Services for eligibility, distributes application packets to eligible applicants, tracks applications and assigns submitted applications to appropriate Case Manager.
- Supports Department Director as needed.
- Reviews and supports contracts for Human Services and Senior Services as needed.
- Performs clerical and administrative tasks as assigned such as: processing incoming and outgoing mail, logging cash receipts, updating the Flagler County Social Services Directory, updating forms, data entry including tracking visitor and call-in counts, inventory of office supplies, maintaining conference room schedule, preparing, and posting closing signs at all department sites, update department webpages as needed.
- Attends Affordable Housing Advisory Committee meetings and takes meeting minutes.
- Provides support for activities within the department such as outreach activities.
- Attends training and meetings as required.
- Checks and maintains office equipment, i.e., shredder maintenance, making service calls for all copiers.
- Formally requests services from Facilities or IT departments as needed.
- Maintains lobby areas and public computer areas, updates resource materials available to visitors.
- Performs related work as required.
- During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.
- High School Diploma or equivalent.
- Two or more years of experience in responsible administrative/clerical and customer relations work.
- Experience in the practical application of HIPAA regulations and ensuring customer confidentiality.
- Experience with database systems to include data entry and overall system operations.
- Must possess a valid State of Florida Driver's License.
Flagler County is a drug free workplace; some positions may require a pre-employment drug screen.
Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.Knowledge, Skills and Abilities
- Ability to actively listen to customer concerns and resolve issues courteously, in a positive and professional manner.
- Knowledge of Microsoft, Excel and associated programs.
- Ability to maintain effective departmental and public relations.
- Ability to communicate effectively, both orally and in writing.
- Considerable knowledge of modern office practices and procedures.
- Considerable knowledge of business English, spelling and arithmetic.
- Knowledge of the organizational structure of County government.
- Knowledge of county social service resources.
- Ability to perform office management details with only general supervision.
- Ability to develop effective office procedures.
- Ability to effectively operate assorted office machines and equipment.
- Ability to work independently in a high traffic reception area.
- Ability to service the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Flagler County's Personnel Policy and Procedures.
Physical Requirements
Physical Demand: Sedentary
- 10 lbs. Maximum lifting.
- Occasional lifting, carrying, pushing, and pulling.
- Some occasional walking or standing may be required.
- Expressing or exchanging ideas by spoken word or perceiving sound by ear.
- Good eyesight for production or safety of self and others.
