Administrative Assistant - Clinical Support

Job Title: Medical Office-Administrative Assistant

Location: 736 N. Magnolia Ave. Orlando, FL 32803

Professional Area: Non Clinical

Schedule: Monday- Friday

Shift: 8:30-5:15pm M-Th, 8:30-4:00- Fri

Job Summary

As an Administrative Assistant in Clinical Support, you play a vital role in facilitating the efficient operation of a healthcare environment. Your responsibilities include managing administrative tasks, supporting clinical staff, and ensuring the smooth flow of patient care. Your efforts directly contribute to the quality of healthcare services provided in the organization.

Responsibilities:

• Manage back office operations, including answering phones, scheduling appointments, collecting payments, verifying insurance benefits
• Maintain and organize patient records, ensuring confidentiality and compliance with healthcare regulations.
• Assist in managing medical billing, insurance claims, and other financial documentation.
• Screening and scheduling new patient appointments
• Complete Medication Authorizations through online service and/or via telephone
• Handle general clerical tasks, such as data entry, scanning
• Support clinical staff by managing patient portal messages and delivering patient messages to the clinicians
• Communicate effectively with patients to obtain information and provide instructions.
• Facilitate patient flow and appointment scheduling for clinical procedures.
• Serve as a liaison between patients, clinical staff, and other healthcare providers.
• Coordinate referrals to specialists, diagnostic tests, and follow-up appointments.
• Assist in maintaining communication and documentation for patient care plans.
• Enter and maintain patient data in electronic health records (EHR) or other healthcare information systems.
• Generate letters, correspondence, and other documentation as required.
• Assist in quality assurance processes, including data accuracy and compliance checks.
• Provide exceptional customer service by addressing patient inquiries and concerns in a friendly and professional manner.
• Offer support and information to patients and their families.
• Other duties as assigned.

Education:

• High school diploma or equivalent required.
• Associate degree required

Experience:

• 2 years of medical office experience required.
• Experience in a behavioral healthcare environment is preferred.

Physical Requirements:

• Ability to stand, sit, and move for extended periods during the workday.
• Manual dexterity for handling paperwork, medical equipment, and electronic devices.
• Visual acuity and hearing ability to communicate with patients and colleagues.
• Lifting and carrying of moderate weight items such as medical supplies and equipment.
• Exposure to standard office and clinical conditions, including contact with patients.

Minimum salary/hourly: $17

Maximum salary/hourly: $19

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, HR will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of ARC Health’s benefits package, which includes, among other benefits, healthcare/dental/vision and retirement.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any ARC Health Partners.