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Form of workJob Summary
This position proactively supports and manages robust volunteer Technical Communities across the fields of interest of the Computer Society. The incumbent in this position is primarily responsible for oversight of and strategic planning for assigned CS volunteer Communities and activities and for ensuring that these communities are supported and leveraged to achieve strategic goals. This position provides advice and encouragement to volunteer leaders creating and participating in a variety of technical activities. The incumbent will manage Computer Society volunteer community business in accordance with IEEE policy and industry best practices and will strategically partner with the IEEE, other CS business units, and external partners to ensure volunteer satisfaction and the substantive and financial integrity of programs. The incumbent will also coordinate across the CS Governance department's skills, expertise, and professional network to engage in continuous policy and process improvements, including acting as a subject matter expert on staff and volunteer project management tools.
This position will also be responsible for supporting various governance projects and programs, such as grant programs and other volunteer committee support. The incumbent will be required to set up and manage committee meetings and contract and manage grant projects.
The role typically reports to the Associate Program Director of Technical Activities and Governance and does not manage direct reports. This position works under minimal supervision with a high degree of independent decision-making authority.
Key Responsibilities
- Support volunteer communities by developing strategies for encouraging and supporting new activities that contribute to their engagement, growth, development, and evolution. Encourage cross-integration and collaboration among volunteer communities. Ensure that communities are actively creating new and engaging activities, are sustainable, are generating value for the Society, and have appropriate governance documentation.
- Assist and support volunteer communities in areas such as logistical compliance with IEEE/CS policies, financial matters, and logistical questions
- Contribute to the development of and implement Technical Community portfolio analysis benchmarks to track and respond to volunteer-led activity business revenues.
- Work with IEEE and CS IT resources to integrate, develop, and improve technology infrastructure for volunteer community support. This includes understanding user requirements, vendor management, scheduling, system integration, etc.
- Prepare and present briefing materials on volunteer Communities and activities, including budgetary/nonbudgetary goals and performance, for staff, CS executive staff, and volunteers.
- Manage and contribute to relevant web pages and social media/digital content efforts as needed.
- Manage the creation and maintenance of digital and social media components supporting communities.
- Develop working knowledge of IEEE's community databases, policies and procedures. Provide recommendations for new or revised processes and documentation that will improve internal control environment.
- Support the research/development/implementation of community support data services in response to the needs of Computer Society communities, including financial dashboards.
- Research and recommend new activities, tools, policies, or practices to improve community support and development.
- Identify and solicit subject matter experts as required for a variety of products, services, and activities across the organization, including professional education, distinguished speaker programs, event speakers, writers, bloggers, etc. Develop, maintain, and leverage an expanding network of contacts across CS and IEEE and in industry and academia, to ensure a sizeable volunteer leadership pipeline for the sustainability and success of each community.
- Manage preparation, communication, submission, and tracking of grant program agreements and documentation.
- Schedule and manage volunteer meetings as needed.
- Additional project and program activities as directed and approved by management.
- Bachelor's degree or equivalent experience business strategy, global marketing, strategic management or a related discipline Req
- Master's or other advanced degree related field Pref
- 2-4 years General work experience, including some project and/or program management experience, with a proven track record of process and service improvement. Req
- Less than 2 years Previous nonprofit sector experience working directly with volunteer resources
- Individuals who are working toward or who have earned either the Project Management Professional (PMP) designation or the Certified Association Executive (CAE) credential will benefit from the body of knowledge mastery associated with those credentials. Req
- Must establish effective working relationships with high-level volunteers of which many will be internationally based. He/she will promote participative approaches to gain support from the members of committees being supported. Daily interaction with volunteers will require the ability to positively influence and gain support for ideas and recommendations proposed.
- Must be able to preside over meetings and represent the department to formal volunteer and staff committees, as well as other volunteers, IEEE staff, and other internal and external audiences. Must be able to clearly express complex and/or potentially controversial information to a variety of audiences with a sensitivity for both knowledge level and political ramifications.
- Ability to think freely and independently, to see multiple aspects of complex issues and recommend solutions along with their ramifications and outcomes.
- Strong ability in problem solving/conflict resolution for turnaround to positive outcomes to meet objectives.
- Ability to recognize potential volunteer/community issues that could impact CS operations, and take corrective action.
- Ability to prioritize the importance of both staff and volunteer requests, and communicate priorities effectively and diplomatically.
- Strong project management skills, with a focus on execution and deliverables.
- Must be a technologically savvy knowledge worker who seeks out technology solutions to business challenges. He or she must be able to operate comfortably in a progressive electronic environment, with an emphasis on web development, Google suite, and Microsoft Office applications. Familiarity with Smartsheet or other project tracking tools strongly preferred.
- Must be able to compose progress reports and prepare competitive bids for vendors. He or she will compose outlines, write project plans and schedules, and the functional specifications needed to accomplish project goals. May also document workflows or software features/how to use instructions.
- Must be able to work independently, prioritize tasks, meet deadlines, interface with multiple stakeholders, and demonstrate flexibility and creativity in a dynamic work environment.
- Ability to judge workload and balance priorities to consistently meet deadlines on assigned tasks/projects in an efficient manner.
- Ability to influence volunteers to make appropriate decisions (IEEE Policy, industry standards, budget, creation of new activities, etc.)
- Interest in technical areas covered by the mission of the Society.
- Ability to quickly understand, at a general level, technical areas, covered by the Society and apply this understanding to, encourage, support and incubate new activities within specific communities.
- Capable of managing change and be able to adapt new procedures to existing processes.
- He or she may manage vendor relationships and must possess the project management ability needed to accomplish those assignments. And he or she must have experience in negotiating and securing contracts with outside vendors, and ensuring that contractual obligations are fulfilled.
- Must develop a strong working relationship with other organizational departments to ensure coordinated efforts with respect to common goals and successful projects can be accomplished.
- Must be fluent in English and have a strong command of English grammar and syntax. He or she will communicate with and ensure effective communications among clients, vendors, and staff, including explanation of technology needs and financial goals.
- Exceptional cultural awareness, judgment, and tact. Due to the wide scope of activities, there is routine interaction with various levels of staff and an international constituency of society/council/region officers, volunteers, and partner associations/institutions.
- Positive attitude and a supportive, team-based approach towards the attainment of departmental goals.
- Must be able to travel domestically and internationally.
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.
PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.
='For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under ' Category I - Office Positions '.
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'IEEE is an EEO/AAP Employer/Protected Veteran/Disabled
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'Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. '
