Customer Service Representative

Title: Account Specialist/Customer Service Representative
Department: Sale
Salary Range: Based on Qualifications and Experience
FLSA: Non-Exempt
Schedule: 7:30 – 5:30 (To Be Determined Upon Hire)

Account Specialist will respond to customers via email and phone, enter orders, provide quotes and delivery information, process and follow up on orders, as well as expedite material from the factory to customers and sales representative as required.

Responsibilities

• Interacts frequently with customers, channel partners, agents, subsidiaries, management and other departments as necessary.
• Maintains a positive problem-solving approach and positive relationships within the team environment. This position supports all GMP initiatives establishing customer satisfaction, continuous improvement and corrective and preventative action.
• Creates reports to share information and knowledge as required.
• Perform other related duties as assigned.

Competitive Benefits:

• Employer-paid % of medical (HMO), dental and vision insurance premium.
• 401k plan, Employer contributes 3%, up to 4%.
• The company offers vacation and sick pay.
• Holiday Pay: Eight (8) paid holidays per year.
• Basic Life Insurance Paid (25K policy).

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person