Dispatcher: Anchorage Animal Care And Control (Part Time)

JOB SUMMARY
The Animal Control Dispatcher receives and triages requests for service and dispatches routine and emergency calls to Animal Control Officers (ACO) in the field. Maintains written and computer records of all requests for service. Provides information and resources to the public as appropriate.

Work Schedule: This is a part-time urban position, schedule and hours will vary based upon business needs.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• Must be proficient with Microsoft Office programs
• One year of dispatching and/or frontline customer service experience
• Ability to firmly and calmly communicate in stressful situations
• Excellent communication and listening skills
• Ability to be efficient and productive in a fast-paced environment
• Must be able to work independently within a team structure
• Ability to handle confidential information in a secure, professional and discretionary manner

DESIRED QUALIFICATIONS

• Dispatching experience
• Prior code enforcement or paralegal experience
• Familiarity with two-way radio equipment, codes and languages

ESSENTIAL FUNCTIONS

• Operate communication equipment to receive and prioritize requests for service from the general public, following existing guidelines
• Determine officer availability and dispatch requests for service to Animal Control Officers (ACO) in the field
• Maintain communication with ACOs in the field to ensure safety
• Receive and record information from the public in a concise and courteous manner
• Receive calls from an answering service via facsimile or email and transfer them to the computer and standard forms
• Maintain a written dispatch log of all requests for service received
• Maintain a supply of all forms used in dispatch
• Be knowledgeable of animal control ordinances in order to educate the public
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Mail letters and informational pamphlets to animal owners advising them of complaints and possible code violations
• Multi-task by receiving phone calls, entering data on computer, and talking to ACO’s on the radio
• Be willing and able to work all shifts and schedules; changes to schedule may occur with short notice
• Collaborate with the management team to stay updated on new products, services, and policies
• Represent Denali Universal Services in a positive, courteous and professional manner

JOB SPECIFIC COMPETENCIES

• Strong attention to detail
• Ability to communicate skillfully and effectively with staff, volunteers and public in a professional, pleasant, respectful, courteous and tactful manner at all times
• Possess good judgment and maturity
• Maintain high standards for work areas and appearance
• Ability to read, write and comprehend the English language, and follow written and verbal instructions
• Attend work and shows up for scheduled shift on time with satisfactory regularity in light of DUS time and attendance policy and/or client operating hours
• Ability to work a flexible schedule to include nights, weekends and some holidays

PHYSICAL REQUIREMENTS

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses
• Ability to reach, bend, stoop, push and/or pull and frequently lift up to 25lbs.

WORKING ENVIRONMENT
The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public in sometimes emotional, and occasionally hostile, situations.

• Generally, work is performed in an indoor setting; however, may be exposed to heat/cold during support of outside activities.
• While performing this job, the employee may be exposed to animals of varying temperaments, strong odors, cleaning chemicals and a noisy environment.
• Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations

EQUAL OPPORTUNITY EMPLOYER

Job Type: Part-time

Benefits:

• Employee assistance program
• Referral program

Work Location: In person