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SalaryCompany Description
Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.
Job Description
Performance Business Solutions Division of Performance Food Group has an exciting opportunity for an Accounts Payable (AP) Supervisor with our NONPO Invoicing team. This growing and dynamic team is responsible for validating all invoices and processing of the NON PO invoices for over 130+ locations at our Fortune 150 rapidly expanding organization. The AP Supervisor has a "boots on the ground" attitude focused on team development and success. The ideal candidate will drive processes and change while fostering a collaborative culture and a team environment that spans the organization. They will possess strong computer skills including all Microsoft programs and ERP systems. This crucial position oversees a team of 7+ Accounts Payable analysts and will focus on delivering effective and efficient process improvements in addition to ensuring quality work in a high volume environment . The AP Supervisor will consistently bring an optimistic and creative solution-based approach management style, with the ability to balance the need for strong leadership along with the hands-on knowledge necessary to support the team. Strong communication skills are also necessary to lead the team effectively and communicate deadlines and processes clearly. Functional Responsibilities:
• Primary function is to supervise daily operational activities and serve as a point of vendor and internal escalations, ensuring excellent customer service. The Supervisor will be responsible for understanding and championing deliverables, and work with the team to achieve those goals; monitor individual and group workflow queues, assigning work, providing status updates, prioritization of tasks and coordination of resources, learning, understanding, enforcing policies and procedures and maintaining monthly KPI's. Ensure the daily workload is efficiently managed to meet overall expectations and that aged items are escalated in a timely manner. Drive process improvements and change to increase efficiencies.
• Supervises associates to include, but not limited to staffing, training, coaching, performance management and problem resolution. The ability to identify individual strengths and weaknesses to align goals with personal and team development.
• Research and resolve issues that prevent invoices from being processed. Drive effective approach to problem analysis and issue resolution.
• Ensure relevant Accounts Payable metrics are achieved or exceeded. Guide and encourage the team constructively to meet monthly KPI goals, while maintaining accuracy and financial/SOX compliance. Execute and monitor key metrics to measure departmental performance. Develop, maintain and communicate dashboard, and other performance tracking mechanisms. Ensure compliance of written policies and procedures.
• Identify and drive process improvement activities to reduce turnaround time, decrease number of incoming inquiries, and increase overall customer satisfaction. Drive accuracy and volume expectations.
• Foster a strong customer service relationship with the Operating Companies, Corporate and vendors in the Shared Service environment. Be the escalation point for various internal and external customers.
• Assist with special projects as requested.
• Perform other related duties as assigned.
Hybrid Schedule: 2 days remote, 3 days in office
Bonus Structure: 15%
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our ; (2) the "EEO is the Law" and ; and (3) the .
