Performs activities of the Receptionist as well as Physician Secretary Scheduler, greet, check in patients, verify demographics of patients, verify insurances, update information in computer system and collect co-payments in a friendly, efficient manner. Also scheduling appointments as needed, proactively practicing Advanced Access scheduling guidelines. Mailing patient letters and retrieving information as directed by the assigned provider.
- Check-in and Receptionist
- Greets patients as they enter and are checked in.
- Monitors patient flow, checking in patients in a timely manner, notified Medical Staff when patient wait time is more than 15 minutes.
- Notified Medical Staff when intervention is required. Maintains orderliness of the waiting room and work station.
- Registration and Data Entry
- Obtains demographic and health plan information according to DOHC Scheduling Policy.
- Properly determines health plan type. (HMO, PPO/EPO, Medicare, Medi-Medi, Work Comp, Personal Injury)
- Accurately verifies health plan eligibility documenting coverage dates, policy number, group number, copayment, deductible using EZ-Cap, Health Plan website or voice verification system. Accurately enters all demographic and health plan data into NextGen EPM/EHR with a less than two percent (2%) error rate.
- Patient Portal
- Proactively encourage patients to enroll in the Patient Portal.
- Enrollments are complete thoroughly and accurately.
- Patients are encouraged to communicate via the Patient Portal for various non-emergent requests.
- Correspondence
- Generates no-show/missed appointment letters daily.
- Processes patient letters (lab, diagnostic studies, no-show missed appointment) within the eight hour workday in which they were received.
- Scheduling
- Verifies demographics and health plan assignment.
- Schedules appointments according to the Desert Oasis Healthcare Scheduling Policy. Referrals are scheduled within 24 hours with the exception of STAT or Urgent authorizations.
- Check Ascender database for required Five Star assessments and assist patients in scheduling their appointments. If applicable, appointments are confirmed two days prior to the appointment.
- Telephone Etiquette
- Incoming External Calls are answered within 3-4 rings or less than thirty seconds. Answers calls in a professional manner and tone of voice.
- Transfers calls to the appropriate department/location.
- Verifies the callers full name, DOB, Member ID and current demographic information prior to disclosing information. Documents messages in EHR Telephone Template and tasks them to the Medical Staff.
- Payment Transactions and Daily Deposits.
- Copayments are properly documented in Practice Management. Credit Card, Check and Cash payments are processed accurately.
- Daily Collections/Balancing Log is completed accurately and balances with the Transaction Ledger in Practice Management.
- Deposits are accurate, matching the Daily Collections/Balancing Log and Transaction Ledger in Practice Management.
- Maintains office supplies and places orders within budget parameters.
- Perform other duties as assigned.
(10207)
- High school diploma or equivalent.
- One year of recent experience in healthcare, preferred. Experience may be substituted by the completion of an accredited Administrative Medical Assistant/Medical Front Office Assistant program.
- Basic physicians office practices.
- Proficient in computer skills.
- Detail oriented and ability to multi-task effectively.
- Excellent communication.
- Current California driver's license and proof of auto insurance.