Address
Form of work
SalaryWe are seeking a Service Desk Assistant who will serve as a member of our 24 hour service desk team at J – 53, NH – 156, Camp Allen or Newport News locations. This team member is responsible for assisting residents with general needs, assisting with leasing and placements tasks, move-in, move-out tasks, answering phone and responding to emergencies as needed.
Essential Duties and Responsibilities:
- Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Assists with referral/placements and move-in/move-out process.
- Maintains fax machines, assists users, and perform other clerical duties as necessary.
- Remind residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed.
- Registers new residents; assigns room numbers, issues room keys.
- Respond to incoming customers work orders requests, and input work orders from residents.
- Report customer service related issues to the appropriate property management staff as necessary.
- Coordinate day-to-day customer communication, and interact with the customers to foster ongoing relationships.
American Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Skills, Knowledge and Expertise
- A High School diploma or equivalent and related experience.
- Customer service experience.
Benefits
- Dental
- Vison
- 401(k)
- Medical and Dependent Care Flexible Spending Accounts
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Maternity Leave
About American Campus Communities
American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities.
Whether we’re creating a new development, upgrading an acquired community, or partnering with a university to develop or manage on-campus housing, our goal is the same: deliver the best possible experience for students – at every price point.
And it’s not just about great living spaces and great amenities. It’s about giving students the resources and environment they need to succeed, both academically and personally.
Our Mission keeps us focused:
Our values help us get there.
Delivering the best possible student experience doesn’t just happen. It takes an unrelenting commitment to students, parents and educational institutions. It also takes a corporate culture built on shared values, a higher purpose, and a team of people who truly love what they do.
American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state or local laws.
American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state or local laws.
Department
Property Admin
Employment Type
Full Time
Location
Cullen Oaks - Houston, TX
Workplace type
Onsite
