Address
Form of work
SalaryDUTIES AND RESPONSIBILITIES: (Including but not limited to)
Provides administrative support to all members of the team in all aspects of daily operations. This role will perform a wide range of duties, including some or all of the following:
- Heavy customer contact via phone and email. (First to answer incoming calls)
- Greet customers entering the front door.
- Handle and distribute client requests, leads, and issues. (Prioritize and distribute accordingly)
- Use of software to create work orders or sales orders.
- Assistance in resolving service, safety, and operational concerns.
- Answer calls from customers regarding their inquiries.
- Can take direction without constant follow-up and has excellent communication skills.
- Tracking and filing work orders, sales orders, and any other company files.
- Obtaining and delivery of Certificates of Insurance, W9, etc.
- Understand customer requirements for customizations and coordinate with the service team for implementation. Recommend upgrades based on technical advancements and customer needs.
- Address any technical issues faced by customers post-purchase. Coordinate with the service team for timely repairs and maintenance.
- Other tasks around the office as needed.
SKILLS:
- Proficient computer and Internet skills, including Microsoft Office.
- Excellent communication and people skills.
- Strong customer service and problem-solving skills.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How do you handle a situation where a customer has a technical question you don't know the answer to?
Education:
- Associate (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Orlando, FL 32807: Relocate before starting work (Required)
Work Location: In person
