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Form of workGDIT is seeking a Tier III Azure/Office 365 Administrator to help support our Defense Enterprise Office Solution (DEOS) Cloud Service Offering contract. This position is 100% remote. As a Tier III Administrator, you will apply subject matter knowledge to high level analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation. The T3 Admin will resolve problems, which require an intimate knowledge of the related technical subject matter.
The T3 Admin will apply principles and methods of the subject matter to specialized solutions. Includes but not limited to: identity management, medical and legal transcription, scientific encoding, environmental, scientific, maintenance and repair processes, business processes, and logistical support activities. HOW A TIER III ADMINISTRATIOR WILL MAKE AN IMPACT:Processes tickets received from the Tier II support desk to resolution Elevate appropriate tickets to Tier IV for resolution Design and test capability enhancements for use in MED365 Collect and prioritize, with the government, enhanced or new features Configure the CSO to support user data retention, documentation-marking, redactions, policies, controls, and deduplication of files IAW governance provided.Validate current processes and conduct testing / validation of implementation.
Support the resolution of and monitor tickets with product vendors in support of the MED365 capability Coordinate enhancement capability and schedule with government Project Office/Lead Develop plans and strategic communications for announcing capability enhancements and schedule that reflect Contractor planned releases to the capabilities being released into IL5 Take actions to secure the enhancement for government use Coordinate enhancement capability and schedule with government Project Office/Lead Support the resolution of and monitor tickets with commercial product vendors in support of the MED365 capability Monitor planned future commercial product enhancements in support of MED365 Provide Problem Request (Break-Fix) support. Support provided by a dedicated Subject Matter Expert, on a rotation basis. Support assistance for resolution of incidents involving Microsoft products in MED365 and customer environments Provide reach back to Microsoft Office365 Microsoft product groups and developers Expertise in developing, maintaining and contributing to technical and process documentation Provide to the government daily coverage, 0600 -1800 (CST), Monday - Friday. Emergency/On-call Problem and Break-Fix support shall be available 24 hours a day, 7 days a week, 365 days per year.WHAT YOU’LL NEED TO SUCCEED – REQUIRED: ● CLEARANCE: Secret● CERTIFICATION: DoD 8570 IAT Level II (CompTIA Security+ CE or similar) ● EDUCATION: Bachelors Degree● YEAR'S EXPERIENCE: 6+ years of related experience ● TECHNICAL SKILLS: Hands-on experience with Azure and Microsoft Office365 products ● LOCATION: Remote GDIT IS YOUR PLACE:● Full-flex work week to own your priorities at work and at home● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidays #GDITcareers #OpportunityOwned #WeAreGDIT #transitioningmilitary #clearedjobs #veterans
