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Form of workRoofCrafters Roofing LLC, is looking for a RockstarClient Experience Agent to join our team!
The role of the Customer Experience Agent is to assist Customers through various means. Answering the inbound calls, setting up lead appointments, answering basic questions, getting customers in contact with the appropriate department/ person to assist them. If you're the type of person who enjoys a fast paced environment, engaging with people regularly, this may be the role for you!
Responsibilities:
The role of the Customer Experience Agent is to assist Customers through various means. Answering the inbound calls, setting up lead appointments, answering basic questions, getting customers in contact with the appropriate department/ person to assist them. If you're the type of person who enjoys a fast paced environment, engaging with people regularly, this may be the role for you!
Responsibilities:
- Answer ALL inbound calls and enter new leads
- Gathering all relevant information and taking proper notes.
- Ensure that the customer has an Exceptional Customer Experience including Follow Up
- Notify Management of any issues communicated to you by customers or that are identified by other means; any other questions or concerns
- Compose various documents as requested
- Prepare Postcards and Letters
- Maintain and Prepare Order Office Supplies
- Ensure Office Equipment is in working order and maintained as needed
- Maintain Shirt/Hat supply, update inventory list
- Assist in other administrative areas as needed
- Organized and detail oriented with the ability to pivot between various tasks
- Strong work ethic and positive attitiude.
- Excellent Customer Service Skills and Professionalism
- Proficient in Microsoft Office, General Administrative Skills and Email Competency
- Regular and reliable attendance
- Ability to self-manage and work independently with minimal supervision
- Aligned with our R.O.O.F.S Values and Mission Statement
- Must be able to lift 50lbs, stand, sit, bend, twist, and move efficiently with reasonable accommodations if required
- Desire to ensure Customer Satisfaction
- Sense of Urgency
- Ability to learn and utilize a web-based CRM
- Creative Problem solving skills
- Experience with scheduling multiple appointments
- PTO accrued at 90 days
- Promotion opportunities
- A great team of people and amazing culture
- Great work/life balance
- Health insurance at 90 days
