Rental Administrative Assistant

Job Type
Full-time
Description
OVERALL PURPOSE
The purpose of the Administrative Assistant position is to assist with the day-to-day functions of and to provide a high level of support to the Rental Management Department.
ESSENTIAL FUNCTIONS

• Process rental applications.
• Manages virtual inspections and violations.
• Answer incoming showing inquires and schedule for leasing agent.
• Responds to all rental inquiries within 24 hours both by phone and email.
• Manages and enters invoices and utility billings.
• Create and prepare new tenant folders.
• Complete and maintain new tenant move-in documents.
• Assists with reviewing tenant ledgers and owner ledgers.
• Assists in scheduling inspections.
• Assists in maintenance request process.
• Processes mailings.
• Processes and distributes incoming mail.
• Files and scans documents as required/requested.
• Assists with the tracking and management of insurance policies.
• Assists with vendor management.
• Assists with or manages special tasks or projects as requested.
• Cross trains and covers the in-office responsibilities of team members when they are out of the office.
• All other duties as assigned.

• Familiarity with the Landlord-Tenant Act and the Fair Housing Act is a plus.
• Familiarity with construction or home repairs is a plus.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to build and foster relationships.
• Positive attitude.
• Reliable Transportation and a valid Driver's License.
• Strong written and verbal communication skills.
• Ability to work as part of a team while also being a self-starter.
• Ability to work in a fast-paced environment.
• Ability to take direction and constructive criticism.
• Excellent data entry skills.
• Ability to learn and adapt to new processes, procedures, and software.?
• Shows initiative and needs minimal supervision.
• Exceptional time management, prioritization, and organizational skills.
• Must be able to multi-task efficiently and effectively.
• Customer service oriented.

• Critical Thinking/Evaluation: The ability to interpret information to provide recommendations and solutions. This includes, but is not limited to, problem solving, researching, auditing, and measurement and assessment skills.
• Communication: The ability to effectively and professionally present information. This includes verbal and written communication, presentation, active listening, and effective and timely feedback.??
• Financial Acumen: The ability to understand financial effects of certain choices and actions and make informed decisions to minimize errors and maximize profit.?
• Relationship Management: The ability to manage interactions to provide service and to support the company. This includes, but is not limited to, customer service, responsiveness, teamwork, employee engagement, business networking (vendors), mentorship, proactivity, influence, and respect.
• Ethical Practice: The ability to integrate core values, integrity, and accountability throughout all organizational and company practices. This includes, but is not limited to, professionalism, confidentiality, trust, and rapport building and personal, professional, and behavioral integrity.

• Required to work at a personal computer and be on the phone for extended periods.
• Position experiences interruptions; need for frequent shifting priorities, and deadlines.??
• This position works under usual office conditions.
• Ability to lift or move up to 20 lbs.?