Administrative Assistant, Level 3 3109

ADMINISTRATIVE ASSISTANT, LEVEL 3

(TORP 3109)

ABOUT US:

Laredo Technical Services, Inc. provides staffing services to federal Government agencies all over the world. LTSI connects the right people to the right opportunity. With our experience in placing our Team Members throughout the United States and overseas, we excel at providing experienced, professional personnel for a wide range of Professional and Office Administration as well as Medical services. Our goal is to provide the highest quality of professionals in the industry.

LTSI’s culture delivers a strong work ethic while going above and beyond with a sense of urgency. We are the employee-driven company. We strive for excellence every day, which is what sets us apart from all the other government candidates. Our strong work ethic, sense of urgency and commitment to going above and beyond for our clients is what we value most!

As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) Minority Business Enterprise (MBE) that provides a broad range of administrative, project management, and medical staffing support services, we are also honored to be a Member of the Military Spouse Employment Partnership (MSEP), and we encourage military spouses to apply for any of our positions for which they feel they are qualified.

JOB TITLE:ADMINISTRATIVE ASSISTANT, LEVEL 3 (TORP 3109)

GOVERNMENT AGENCY & LOCATION: NIH Clinical Center, Social Work Department

10 Center Drive, Building 10-CRC, Room 2-3581

Bethesda, MD

POSITION INFORMATION: This will be a full-time position with normal hours of operation from 7:30 am – 5:00 pm; employee will work an 8 hour shift within the operational hours of the Department, Monday through Friday, excluding Federal Holidays. The individual must be bilingual – English and Spanish and will independently provide support services to satisfy the overall operational objectives of the National Institutes of Health Clinical Center. The primary objective is to provide services and deliverables through performance of support services.

RESPONSIBILITIES:

The Language Interpreters Program at the CC is central to our patient care mission. The CC provides care to research participants from all over the world, many with Limited English Proficiency (LEP). About 8% of all CC patients have LEP. Spanish accounts for 70% of our LEP Population. The Program Support Assistant (Bilingual-Spanish) provides administrative support to the program by scheduling requests for interpreters, triaging requests, assigning, and dispatching interpreters to encounters. The Language Interpreters Program promotes a culture that fosters safety, confidentiality, quality, collaboration, diversity and transparency in research.

Program Support Assistant (Bilingual-Spanish):

• Administrative: Responsible for answering multiple telephone lines, addressing, and/or re-directing calls to the appropriate individual, department, or IC. Responsible for responding to a large volume of multi-lingual language requests by telephone and computerized orders. Capable of screening language service calls and exercising good judgement in forwarding complicated service requests to Senior Program Specialist and LIP Program Supervisor as necessary.

• Scheduling: Data entry of interpreter appointments into an electronic scheduling system with accurate inventory of interpreting hours and service data. Verifies all appointments with requestors, ensures that requests are accurate, and works with contract vendors to confirm interpreter availability.
• Communication: Responsible for triaging language requests, ascertaining urgency, negotiating with customers when necessary, creating order tickets, assigning these to available interpreter staff, and deploying said staff accordingly. Responsible for responding to last minute, emergency language service requests in a fast-paced environment in a composed, courteous, professional, and timely manner. Maintains good communication with internal and external customers to ensure that the services rendered by the SWD/LIP are of the highest quality. Refers complaints to a higher level as needed.
• Technical and Information Management: Responsible for advising customers regarding supplementary interpretation options for remote (telephonic) interpretation services when proximate (on-site) Interpreters are not available. Maintains daily, weekly, and monthly reports of contracted language service hours. Collects data and prepares reports on utilization and workload upon supervisor’s request.
• Other duties: The Program Support Assistant anticipates the business needs of the SWD Department Chief, Administrative Team Lead, and LIP Program Supervisor and adheres to project deadlines for SWD/LIP. Other duties include maintaining file systems, scanning documents for quick retrieval, and providing routine administrative and clerical support to the SWD/LIP in its daily business operations and strategic initiatives.
• Candidate should be knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers, etc.) to scan, file and/or store both electronic and paper documents for future reference. In addition, he/she should be proficient in Microsoft applications (Word, Excel, etc.).

QUALIFICATIONS:

Candidate shall be able to communicate fluently in both spoken and written English and Spanish. In addition, the Candidate shall possess excellent communication skills. The knowledge, skills and ability to respond in a professional manner should include the ability to express appropriate empathy and support to patient care and donors.

The candidate shall be experienced in the following:

• Familiarity with software database and business systems
• Microsoft Office Usage including Excel Spreadsheets

Requirements for general personnel staffing are:

• Excellent attendance record; dependable staffing
• Personable attitude and works well with others
• Excellent customer service experience

• Candidates selected for this contract must have education and experience in a health care setting. At a minimum, candidates must possess administrative experience in a health care setting and must be bilingual (Spanish & English) for both written and spoken language.

Due to the nature of the work, these additional educational requirements have been included

• A college degree or a high school diploma and four (4) years of related work experience in a health care setting.
• Must communicate fluently in both spoken and written English and Spanish.
• Strong communication skills, both oral and written.
• Ability to transcribe and edit documents.
• Analytic, organizational and time management skills.
• Ability to work independently and in a collaborative team environment consisting of a diverse population.
• Ability to perform more complex administrative tasks.
• Ability to support senior level staff.
• Possess advanced computer skills
• Ability to perform a variety of administrative functions
• Fluent Spanish and English oral communication skills in meeting and/or dealing with a diverse customer base. Ability to disseminate information regarding program activities, needs, and initiatives.
• Broad knowledge of standardized administrative principles, concepts, policies, objectives, practices, to successfully carry out the duties of the position, Able to support, promote, and advance the effectiveness and efficiency of work operations in a program support setting, under close supervision.

POSITION TIMING: Upon Contract Award

BENEFITS: Health, Dental and Vision, 401(k), Vacation, Sick Leave, and 11 Paid Federal Holidays including:

• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents Birthday
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

This is an overview of the position. For a complete Job Description, please send a request to dana@laredotechnical.com.

Laredo Technical Services, Inc. (LTSi) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. LTSi also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LTSi is an Equal Opportunity/Affirmative Action Employer.