Float Health Center Associate I - Northern Minnesota Area

Planned Parenthood North Central States

Float Health Center Associate I (HCA I) – Northern Minnesota Area

Starting salary for candidate who meets minimum requirements (Experience will be compensated): $19+/hour

$3/hour evening, $1.50/hour weekend and/or $4/hour float differential provided when shift requirements are met.

Typical Schedule: 24 hours/week – all positions are benefits eligible.

Union Membership: This position is represented by SEIU.

About Us:

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Click here to learn more: Our Mission

What to expect:

Under immediate supervision of the Float Team Manager, the Float Health Center Associate I (HCA I) performs a wide variety of functions. As the first patient contact in the Health Center, the Float HCA I plays a critical role in shaping the experience of our patients. Float HCA Is are responsible for providing the highest level of customer service and patient care as well as supporting the operations of the Health Center. Float HCA Is are advocates in implementing our mission “To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy” They may perform other related duties to support Health Center operations as assigned.

Areas covered: St. Cloud, Alexandria, Bemidji, Duluth, Moorhead, and Willmar.

Paid Travel, including mileage and overnight stays.

Schedule: Hours are dependent on clinic location and hours at that clinic, with a total of approximately 24 hours/week. This position will travel regularly between clinics in the Northern Minnesota region.

Responsibilities:

This position will impact us with the following contributions:

• Welcome all patients and visitors. Register patients of Health Center services. Answer phones, direct calls, and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements. Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale Health Centers.
• Accurately inform patients of potential costs for services. Assess and collect patient fees. Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.

Minimum Qualifications:

• High school diploma
• One to two years customer service experience

Skills, Knowledge, and Abilities:

• Effective communication skills.
• Attention to detail and accuracy.
• Ability to maintain confidentiality.
• Technology skills including computer and applicable software skills.
• Ability to work with patients from diverse backgrounds and create a positive environment that demonstrates PPNCS’ commitment to diversity, equity, and inclusion.
• Ability to multi-task.
• Effective critical thinking and problem-solving skills.

Benefits:

This position is eligible for:

• A comprehensive benefits package, including:
  • Medical, Dental, Vision – With equity-based premium tiers
    • NICE HEALTHCARE – free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications
  • Flex Spending Account
  • Life insurance
  • Eligibility for Federal Student Loan Forgiveness
  • PTO, Float holidays, Volunteer Paid Time Off, Paid Holidays
  • 403(b)
  • Eight weeks paid Parental Leave
  • Pet Insurance

Please note:

We require all PPNCS employees, volunteers, interns, and fellows to have a current, up-to date, COVID vaccine (Exemptions may be provided for medical, disability (ADA) or religious reasons.)

IMMUNIZATION REQUIREMENTS  

The position you are applying for is in a Health Center with direct patient care, therefore, if you were to be offered and accept employment, we would require the following documents from you prior to your first day of employment.  Please do not bring this documentation to your interview – you will have forms to complete that require the documentation should you be offered the position.

• Hepatitis B vaccination records and titers
• Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
• Chicken Pox vaccination records or proof of immunization
• Tetanus shot documentation
• Tuberculosis PPD Skin Test that is no older than 12 months

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom. 

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

Any job offer will be contingent upon the results of a background investigation.

This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.

Questions? Contact Jobs@ppncs.org for more information.