Health Center Assistant Manager - Minneapolis, Mn

Planned Parenthood North Central States
Health Center Assistant Manager - Minneapolis, MN
Starting salary for candidate who meets minimum requirements (Experience will be compensated): $25+/hour
$3/hour evening and $1.50/hour weekend provided when shift requirements are met.
Typical Schedule: 40 hours/week - all positions are benefits eligible.
About Us:
At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Click here to learn more: Our Mission
What to expect:
The Health Center Assistant Manager provides leadership in the Health Center in collaboration with the Health Center Manager. Primary responsibilities include supporting a culture where the norm is high-functioning team(s) who provide evidence-based quality care resulting in exceptional customer service. Other responsibilities include identifying opportunities for Health Center growth, assisting with the Health Center business and administrative functions, serving as a leader both in the Health Center and the affiliate, facilitating processes to create effective clinical systems, and ensuring the Health Center is in compliance with regulatory and quality standards. Health Center Assistant Managers are advocates in implementing our mission "Advancing and protecting sexual and reproductive healthcare for all." They may perform other related duties as assigned.
Schedule: 40 hours per week. Hours flexible depending on clinical needs. Shifts include Monday - Friday 9:45am - 6:15pm or 12-8:30pm and Saturday/Sunday 9:45am - 6:15pm. Weekend rotations are shared amongst managers and typically work 1 weekend every 4 weeks.
Responsibilities:
This position will impact us with the following contributions:

• Supports Health Center staff in development of a culture that fosters positive attitudes and trust among staff to achieve goals and objectives.
• Assists Health Center Manger in creating and maintaining a team-based plan to meet PPNCS goals and objectives.
• Supports team through changes in the business. Serves as a role model to staff and peers in business ethics, integrity, customer service, and service recovery.
• Assists the Health Center Manager with managing the Health Center to meet or exceed goals in productivity, revenue, patient and employee satisfaction, patient visit targets, and quality measures.
• Monitors daily systems and procedures and ensures that barriers to quality employee performance and customer service are dealt with promptly and effectively.
• Monitors and ensures compliance with our Standard Operating Procedures, Policies, and Medical Standards and Guidelines, as well as HIPAA, CLIA, OSHA, and any other regulatory agencies.
• Reinforces a patient-centered service model by mentoring staff and setting an example by creating an environment that stresses responsive service delivery. Anticipates patient needs and assures all staff maintain customer service standards. Responds to patients in a courteous and timely manner.
• Participates in hiring, training, and managing of Health Center staff. Assists with ongoing training, staff development, and staff meetings, to ensure all staff are aware of all new and revised PPNCS policies and procedures.
• Regularly assists with conducting analyses of the Health Center and creates measurable goals and objectives to ensure successful center operations and financial stability. Utilizing process improvement tools, assists with implementing activities to achieve Health Center goals and objectives and evaluates results.
• Assures appropriate ordering and accuracy of inventory for office supplies, medical supplies, contraceptives, medications, furniture, and equipment for Health Center.
• Ensures compliance with medical record SOP.
• Assists staff and Health Center Manager with maintaining clinic flow, performing various staff functions as needed where licensure is not required (e.g., working at the front desk, rounding on patients, stocking, and cleaning rooms etc.)
• Assures Health Center provides patient centered care and meets productivity goals.
• Works to advance all of the medical services provided at our Health Centers including family planning, reproductive health services, abortion services, contraceptive services, vasectomies, mental health, and transgender care.
• Partners with staff and collaborates with other departments to assure Health Center is meeting organizational goals.
• Assumes all accountability and responsibility for Health Center operations in Health Center Manager's absence.

Minimum Qualifications:

• Post-secondary education in business, human services, public health, nursing related area, or 2 years equivalent experience
• Experience working in a healthcare setting
• Experience working with confidential information
• Must have the ability and willingness to travel as needed within Iowa, Minnesota, Nebraska, and South Dakota
• Must have the ability to work flexible hours that match the clinic hours, which may include evenings and weekends

Skill, Knowledge, and Abilities:

• Effective communication skills
• Attention to detail and accuracy
• Ability to maintain confidentiality
• Technology skills including computer and applicable software skills
• Ability to work with people from diverse backgrounds and create a positive environment that demonstrates PPNCS' commitment to diversity, equity, and inclusion
• Ability to multi-task
• Effective critical thinking and problem-solving skills

Benefits:
This position is eligible for:

• A comprehensive benefits package, including:
  
  • Medical, Dental, Vision - With equity-based premium tiers
    
    • NICE HEALTHCARE - free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications
  • Flex Spending Account
  • Life insurance
  • Eligibility for Federal Student Loan Forgiveness
  • PTO, Float holidays, Volunteer Paid Time Off, Paid Holidays
  • 403(b)
  • Eight weeks paid Parental Leave
  • Pet Insurance

Please note:
We require all PPNCS employees, volunteers, interns, and fellows to have a current, up-to date, COVID vaccine (Exemptions may be provided for medical, disability (ADA) or religious reasons.)
IMMUNIZATION REQUIREMENTS
The position you are applying for is in a Health Center with direct patient care, therefore, if you were to be offered and accept employment, we would require the following documents from you prior to your first day of employment. Please do not bring this documentation to your interview - you will have forms to complete that require the documentation should you be offered the position.

• Hepatitis B vaccination records and titers
• Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
• Chicken Pox vaccination records or proof of immunization
• Tetanus shot documentation
• Tuberculosis PPD Skin Test that is no older than 12 months
• CPR Certification

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.
Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.
Any job offer will be contingent upon the results of a background investigation.
Questions? Contact Jobs@ppncs.org for more information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)