Call Center Representative

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!
WHAT DO WE DO?
CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.
WHO ARE WE LOOKING FOR?
We are on the search for a Full-timeCall Center Representative to join our Rochester, MN team. In aCall Center Representativerole at CHSI, will be responsible for providing assistance to patients on the telephone and at the front desk and processing all healthcare service payments.
Duties:

• Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
• Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance or take messages and direct calls to the appropriate party.
• Completes initial registration information of new patients following established policies and procedures.
• Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs, including documenting phone notes when appropriate.
• Follow communication "scripts" when handling different topics.
• Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Navigate through patients' chart in the EHR to locate appropriate information.
• Maintains daily EHR worklist.
• Verifies coverage under insurance, Medicare, Managed Care, and other federal/state programs.
• Verifies pharmacy information and other clinical information related to a patient's visit.
• Processes patient payments over the phone
• Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
• Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
• Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
• Other duties as assigned by supervisor.

ARE YOU A GOOD FIT?
In addition to being a wonderful team member, we are seeking an individual with the below qualifications:
PHYSICAL ABILITIES

• In an eight hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
• Employee must be able to lift up to 50 pounds occasionally.
• Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

PROFESSIONAL KNOWLEDGE, SKILLS, and ABILITIES

• High school diploma or G.E.D. required
• Medical Administration Certificate or 2 years experience in medical reception is required
• Ability to use Microsoft Word for basic correspondence
• Must be able to use a calculator
• Bilingual (English/Spanish) (English/Arabic) (English/Somali) preferred but not required
• Ability to adapt to specific environment and duties
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols
• Must have neat and legible handwriting
• Must be able to interact with patients courteously and calmly
• Ability to communicate well effectively with patients, clients, vendors, and staff

WHAT ARE THE PERKS, YOU ASK?
CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

• Snow Days: If the local public schools are closed/delayed due to storms, our CHSI employees in that area will have to work from home.
• Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
• Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
• Paid Holidays: CHSI offers 12 days of holiday pay.

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

• 401K Retirement Plan, with a 4% company match!
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental Voluntary Benefits

Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.
READY TO MAKE A DIFFERENCE?
If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.
PLEASE NOTE:
CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.
CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).