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Form of workA premier HVAC service provider in the heart of Northeastern Ohio, which, stands out for revolutionizing home comfort over the past four decades, is seeking a dedicated Customer Service Representative to join their team in Cortland, OH.
What they offer:
- Competitive pay with opportunities for bonuses.
- Comprehensive benefits package including Medical, Vision, and Dental Insurance.
- Generous paid vacation and holidays.
- Retirement planning via a 401(k) with employer match.
- Additional coverage including Short-term and Long-term disability, and Life Insurance.
Key Responsibilities:
- Efficiently schedule field service technicians to ensure optimal daily operations.
- Engage directly with customers requiring service, managing both inbound inquiries and outreach for future engagements.
- Dispatch technicians to job sites, while supporting team members with various tasks.
- Maintain a comprehensive customer database, guaranteeing the provision of superior Customer Service.
Qualifications:
- 1 to 5 years of Customer Service experience, showcasing a commitment to excellence.
- A strong desire to meet both personal and professional goals.
- Demonstrated ability to work overtime as necessary, reflecting a robust work ethic.
- Experience in roles where customer satisfaction was a daily priority.
- Familiarity with the Service Titan system is advantageous but not mandatory.Education:NoneEmployment Type: FULL_TIME
