- Hybrid – onsite for initial training and work from home when allowed by client.
- Up training and cross training may require team members to come onsite once they have been approved to work from home.
- Opportunity for career advancement
- Paid Training
- Full Benefits including medical, dental, vision, 401K, PTO, and paid life insurance
- Flexible schedules
- Answering customer calls quickly and efficiently while maintaining a high level of quality
- Fielding calls and providing first call resolution while offering self-help options for future assistance; outbound calls are also made to provide follow-up on existing issues and to drive program compliance.
- Respond to requests and tickets and record details for ticket per requirements.
- Clearly/concisely documenting tickets in ticketing system.
- Communicate clearly/concisely with our customers.
- Work as part of a team, sharing information, learning from each other, and maintaining the common goal of solving customer problems quickly and efficiently.
- Great communication skills both verbal and written
- Ged/HS Diploma (Required)
- Customer Service Experience (Required)
- Technical Support Experience (Required)
- Customer Service Skills – over the phone or face-to-face.
- Ability to work independently to solve problems and gain/share knowledge.
- Proficient with technical troubleshooting
- Good note taking and documentation skills.
- High level of patience and understanding with a willingness to help customers.
- Willingness to learn.