Dental Customer Service Representative

Join Our Team at Q & A Dental Care as a Dental Front Desk Coordinator with Social Media Management Responsibilities!

Are you ready to take your career to the next level and make a meaningful impact in the dental industry? Q & A Dental Care is seeking a dynamic individual to join our team as a Dental Front Desk Coordinator with a focus on social media management. If you're friendly, enthusiastic, and passionate about delivering exceptional patient care while also driving our online presence, we want to hear from you!

About Us:
Q & A Dental Care is dedicated to providing outstanding dental services with a commitment to patient comfort and satisfaction. Our practice prides itself on creating positive experiences for every individual who walks through our doors. As a member of our team, you'll have the opportunity to contribute to our mission of delivering exceptional dental care while also engaging with our community through social media platforms.

Position Overview:
As a Dental Front Desk Coordinator at Q & A Dental Care, your role will encompass both traditional front desk duties and social media management responsibilities. Your key responsibilities will include:

• Warmly welcoming patients and ensuring they feel comfortable and well taken care of throughout their visit.
• Efficiently managing appointment scheduling and optimizing our calendar to enhance efficiency and minimize wait times.
• Confirming appointments by text and phone to avoid no-shows and ensure smooth operations, while providing excellent Customer Service by promptly and professionally addressing patient needs through phone calls and texts.
• Verifying insurance coverage and obtaining patient information by phone or portal, accurately entering it into our database.
• Assisting with administrative tasks to support the overall operation of the practice.
• Managing our social media presence across platforms such as Facebook, Instagram, Twitter, and our website, creating fun and engaging content to showcase our practice and engage with our community.

Qualifications:
We're looking for candidates who

possess the following qualifications:

• A genuine passion for helping others and a commitment to delivering exceptional Customer Service.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Basic math proficiency and the ability to think critically and problem solve.
• Comfort with computer systems and proficiency in using dental software.
• Excellent communication skills, both written and verbal.
• Experience managing social media accounts for businesses or organizations, with a strong understanding of best practices for engagement and growth.
• A creative mindset and the ability to generate engaging content that resonates with our audience.
• While previous experience in a medical office is not necessary, candidates with a desire to grow and develop in the dental field are encouraged to apply.

Why Join Us?
When you join the team at Q & A Dental Care, you'll enjoy a range of benefits, including:

• Opportunities for career advancement and growth within our thriving practice.
• Competitive compensation and comprehensive benefits, including health insurance and paid time off.
• A supportive and collaborative team environment where your contributions are valued and recognized.
• Ongoing training and development opportunities to enhance your skills and expertise in both dental care and social media management.

At Q & A Dental Care, we believe in fostering a culture of excellence where every team member has the opportunity to succeed and thrive. If you're ready to take the next step in your career and make a positive impact in the lives of our patients, while also driving our online presence through social media, we invite you to apply for our Dental Front Desk Coordinator position today!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 30 – 36 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Ability to Relocate:

• Macedonia, OH 44056: Relocate before starting work (Required)

Work Location: In person