Warehouse Customer Service Representative- 1St Shift

ODW Logistics is a top 50 Third Party logistics provider. ODW Logistics has strong company values of Respect- Trust-Team-Opportunity. Our growth is fueled by our extraordinary people delivering the difference every day to our customers. (To Speak to a recruiter call or Text 614-260-6738)

Why ODW?

• Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
• Paid vacation and holidays
• Career advancement
• Recognition Awards
• Tuition Reimbursement
• Company Matching 401k
• Gym Reimbursement
• Referral bonus opportunities
• Company Discounts Program

Warehouse Customer Service:

• Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
• Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
• Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
• Works continuously to exceed customer expectations by:
• Responding promptly to customer inquiries
• Handling all situations to establish win-win outcomes in the best interests of customers and the organization
• Building and maintaining long-term relationships with internal and external customers
• Organizing workflow to exceed customers’ timeframes
• Obtaining and evaluating all relevant information to handle product and service inquiries
• Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
• Other duties as assigned.

Education and Experience Required

• 1-2 years of Customer Service or related work.
• Microsoft Office software, data entry, and internet application experience.
• High School graduate or equivalent.
• Warehouse Management System (AS400) experience.

Minimum Physical Requirements

• General office working conditions within our Warehouses.
• Workweeks in excess of 40 hours may exist periodically through the year.
• Occasional weekend work.
• Must be able to work in a fast passed, team oriented environment dedicated to exceeding customer expectations and to the achievement of safety, quality and productivity goals in a time sensitive environment.
• Requires the ability to frequently sit and use hands in a repetitive motion on the computer.
• Occasionally requires the ability to lift/carry boxes up to 50 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Company is an equal opportunity employer.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.