Call Center Customer Service Representative- Part-Time

As we continue to scale, we are looking for a self-motivated and high-energy team member to join us as a part-time Call Center Customer Service Representative.

Your Impact:

• The Customer Service Representative will support and drive high levels of customer satisfaction for several large/key insurance accounts and other lines of business by providing excellent, prompt, courteous and focused Call Center support to policy holders.
• Answer in-bound calls for designated area of responsibility.
• Support and provide superior service via phone, e-mail, faxes and other correspondence to policy holders.
• Assist existing and potential customers with policy interpretation, claims and premium/billing related issues
• Review insurance policy terms in order to determine whether a particular Policy Holder is covered by insurance
• Compare/Review Policy information with Customer, respond to inquiry and/ or stated understanding from Customer to ensure that appropriate information is provided.

Successful Candidates Will Have:

• High school or equivalent diploma required. Associate Degree or higher preferred.
• 2 years experience - Customer service experience in a high volume Call Center environment.
• Life/Major Medical/Medicare Supplement insurance experience highly desired.
• Must be detail oriented and able to follow complex procedures accurately. Proficient in Microsoft Word/Excel.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: No more than 29 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Cleveland, OH 44143: Relocate before starting work (Required)

Work Location: In person