Credentialing Administrative Assistant

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!

***Hybrid available (2 days in the office) after a minimum of 30 days***

General Summary
Under general supervision, provides administrative and project support to the Downtown and Midtown Medical Staff Services department and exercises judgement and initiative in arranging activities of a confidential nature that require an understanding of Medical Staff Services policies. Understanding of the credentialing process and ability to assist in aspects of the process. Assists with all matters pertaining to the credentialing and privileging of medical staff, residents, and allied health professionals. Assist with and lead credit card reconciliation and accounts payable process for the department.

II. Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Serves as administrative liaison internally and outside the organization regarding issues affecting departmental activities. Independently performs administrative tasks, daily processing of mail, processing of central email inboxes, answering telephone calls and referring when appropriate.Greets visitors in a positive, professional manner in accordance with UMMC behavioral standards.
• Researches, prepares, and responds to letters of inquiry from other health care entities relative to UMMC medical staff, residents, and allied health professional staff. Utilizes software system to identify medical staff members and their clinical privileges. As well as export and review of good standing practitioner information.
• Assists with coordination and preparation of standing and ad-hoc meetings, including meeting notification, preparation of agendas and meeting packets and arranging for catering.
• Compiles and processes all functions related to the Accounts Receivable and Payable areas for the department. Primary contact and responsible for credit card reconciliation for both downtown and midtown offices.
• Tracks compliance regarding required educational attendance for credentialed practitioners. Assists in preparation of notices, rosters, and monthly reports, including licensure and insurance expiration. Performs primary source verifications as assigned including system webcrawls for licensure, follow up with providers via electronic mail.
• Independently composes letters, reports or other documents often of a confidential nature... Deals discretely with confidential practitioner information including meetings, correspondence, quality documentation and credentialing issues.
• Maintains office records, credentials files, database, and equipment. Prepares files for archiving at predetermined time periods.
• Assists in plans and preparations for special departmental functions. Conducts special assignments as requested by departmental leadership, including annual social functions managed by the department.
• Performs independently numerous clerical duties as required using standard MS Office tools as well as Adobe Professional

III. Education and Experience

• High School Diploma or equivalent (GED) required. Associate’s Degree from an accredited institution/program preferred.

IV. Knowledge, Skills and Abilities

Proficiency in standard computer applications including MS Office suite applications.

• Highly effective verbal communications and writing skills. Must have ability to handle multiple tasks simultaneously and prioritize work assignments.
• Ability to maintain confidentiality.
• Highly developed interpersonal skills used in communicating harmoniously with diverse personalities of medical staff, hospital employees, and outside customers.

All your information will be kept confidential according to EEO guidelines.