Address
Form of workJob Description
Administrative Assistant duties:
•Maintain the schedule for the Chief Information Officer (CIO)
•Keep the CIO on schedule (requires a backbone & the ability to earn his respect)
•Assist the CIO with entering notes & time entries into service & project tickets timely
•Communicate with clients for scheduling and re-scheduling via phone and email
•Assist the CIO in delegating tasks that can be handled by others
•Various other support duties for the CIO
•Maintain an efficient, clean & organized office
Dispatching duties:
•Being a Dispatcher for an IT MSP Help Desk is very similar to herding cats
•Handle inbound calls and emails
•Create tickets for each support request
•Dispatch and assign service tickets to technicians based on priority
•Recognize high-priority issues and respond accordingly
•Manage ticket flow through our system, letting nothing fall through the cracks
•Develop a working rapport with the techs so they will want to do the work you assign
•Provide outstanding customer service, even under stress and time pressures
•Make every client feel like they are our only client
This position will challenge you to role with the changes as we continue to grow and develop as a company.
We are looking for a responsible, dedicated team member that can show up for work every day, on time every day. We need to be able to count on each other.
Required skills:
•Experience with Outlook email & scheduling
•Professional phone & email etiquette
•Reliable transportation
•IT experience is a plus
•MSP experience is a huge plus
•Experience using ConnectWise Manage puts you at the top
Advancement:
•This position is a direct steppingstone to the Project Manager position.
•Although the starting wage is $34K, there is no limit or set waiting period for wage increases. The faster you learn, advance and become more and more valuable to the company, the faster your wage will increase.
•Maintain the schedule for the Chief Information Officer (CIO)
•Keep the CIO on schedule (requires a backbone & the ability to earn his respect)
•Assist the CIO with entering notes & time entries into service & project tickets timely
•Communicate with clients for scheduling and re-scheduling via phone and email
•Assist the CIO in delegating tasks that can be handled by others
•Various other support duties for the CIO
•Maintain an efficient, clean & organized office
Dispatching duties:
•Being a Dispatcher for an IT MSP Help Desk is very similar to herding cats
•Handle inbound calls and emails
•Create tickets for each support request
•Dispatch and assign service tickets to technicians based on priority
•Recognize high-priority issues and respond accordingly
•Manage ticket flow through our system, letting nothing fall through the cracks
•Develop a working rapport with the techs so they will want to do the work you assign
•Provide outstanding customer service, even under stress and time pressures
•Make every client feel like they are our only client
This position will challenge you to role with the changes as we continue to grow and develop as a company.
We are looking for a responsible, dedicated team member that can show up for work every day, on time every day. We need to be able to count on each other.
Required skills:
•Experience with Outlook email & scheduling
•Professional phone & email etiquette
•Reliable transportation
•IT experience is a plus
•MSP experience is a huge plus
•Experience using ConnectWise Manage puts you at the top
Advancement:
•This position is a direct steppingstone to the Project Manager position.
•Although the starting wage is $34K, there is no limit or set waiting period for wage increases. The faster you learn, advance and become more and more valuable to the company, the faster your wage will increase.
