Administrative Assistant

Administrative Assistant

Empowered Services is currently in search of candidates who exhibit a strong focus on people, accountability, and responsibility. We seek individuals who possess the ability to perform their duties with unwavering professionalism and dedication. Our ideal candidates should be able to effectively navigate various situations with tact and diplomacy while exhibiting a commitment to excellence. If you are interested in a role that allows you to make meaningful contributions and provides ample growth opportunities, we encourage you to apply.

The role of an Administrative Assistant is crucial in supporting individuals with intellectual and developmental disabilities within our community. They provide assistance in daily office tasks, ensuring a collaborative team environment. The Administrative Assistant also ensures that every team member has the necessary resources to support their customers effectively and achieve success.

Specific Responsibilities: 

• Answer incoming calls 
• Reply to any emails, text messages, and voicemails daily, within 24 hours.
• Maintain Copier/Printer
• Help maintain the cleanliness of the office. 
• Maintain organization of records, processes, and systems
• Support the Recruiting team
  • Assist with creating job postings
  • Assist with interviews
  • Assist with the job offers
  • Assist with training and onboarding of new employees
  • Assist with creating the new employee's profiles
• Support the Intake/Contract team
  • Assist with Intake Calls for new customers
  • Assist with signing and returning documents for customers
  • Assist with creating the customer’s profile.

Qualifications: 

• Heart for people and meet our core competency: integrity, empathy, synergy, community, advocacy, and legacy
• Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word) 
• Must have integrity and an eagerness to grow 
• Knowledge of the I/DD community 
• Bilingual (Spanish/English) is preferred but not required  
• Attention to detail 
• Be cleared through a federal background check 
• Must be at least 18 years old with a high school diploma/GED

Expectations: 

Candidates must be able to: 

• Communicate professionally and genuinely with customers, co-workers, providers, and visitors. 
  • Skilled in written and verbal communication 
  • Identify, solve, and respond to critical situations  
  • Collect customer and provider feedback 
• Be a team player and work with people of different ages and skill levels.
• Prioritize while remaining flexible and adaptable. 
• Handle high-volume work with professionalism. 
• Demonstrate empathy and understanding of our customers, families, and provider needs. 
• Accept guidance, supervision, and coaching. 
• Meet company and departmental deadlines

Empowered Services Core Values:

Integrity, Empathy, Synergy, Community, Advocacy, and Legacy

Compensation and Schedule: 

• Hourly Rate: $25.00 - $27.00 
• Monday-Friday: 8:30 AM - 5:00 PM 
• Full-time 

Benefits: 

• Fully covered Medical Insurance 
• Dental & Vision 
• PTO  
• Performance Bonus