Administrative Assistant

Are you someone who’s great at handling administrative tasks and connecting with clients, especially in the fast-paced world of personal injury law?

Do you shine when it comes to organizing schedules smoothly and welcoming clients with empathy and professionalism?

Is your knack for keeping things organized matched by your dedication to building strong connections with clients, making sure they always feel taken care of and in-the-loop?

Final question: When faced with a challenge, do you get excited or run away?

Ledyard Law LLC, founded on David Ledyard’s passion to make a real difference in people’s lives, isn’t your typical law firm. Situated in the heart of Baltimore, MD, Ledyard Law is a safe haven for those who need someone to speak up for them, a place where you can count on honesty and trust. We’re committed to rolling up our sleeves to fight for justice, telling the stories of clients with heartfelt authenticity, and navigating the complex medical and insurance landscapes. Here, clients find a friend in their legal representation, not just a legal suit.

Our commitment to excellence is mirrored in our dedication to our clients, building relationships that go beyond the courtroom, ensuring they are always in the loop with regular updates and clear communication. With about a large, ongoing case roster, and welcoming hundreds of new cases annually, our team is a testament to dynamism, empathy, and unwavering support.

We are seeking an Administrative Assistant and Intake Specialist to join our ranks, stepping into this combination, crucial role. You’ll need to be quick on your feet and ready to dive into the job with energy and attention to detail.

What You'll Do:

Administrative Support:

• Keep David Ledyard’s schedule running smoothly, making sure everything is organized and efficient.
• Act as a key liaison between David and the rest of the team, as well as external parties like courts, medical facilities, and insurance companies, to ensure clear and prioritized communication.
• Handle document tasks such as drafting, editing, and sending, including important documents like Letters of Representation and Personal Injury Protection forms.

Client Intake and Communication:

• Manage a large number of incoming calls with professionalism and compassion, making sure every interaction starts off on the right foot.
• Take charge of the client intake process, from arranging consultations to screening cases, to make sure clients feel supported and welcome.
• Provide prompt and accurate information, maintaining the firm’s commitment to excellent client service.
• Measures of Success:
• Respond to all client communication within a 24-hour timeframe.
• Ensure that no tasks are overlooked on a daily basis.
• Keep clients moving smoothly through all stages of the process, ensuring none get stuck along the way.
• Project Coordination:
• Assist in tracking and following up on special projects within the firm, providing regular updates to keep David informed on key developments.

What We’re Looking For:

• Experience and Education:
• At least 3 years of proven administrative and client experience, ideally within a legal setting, with a preference for backgrounds in personal injury.
• High School Diploma or equivalent; further qualifications in legal administration are a plus.
• Skills and Abilities:
• Excellent organizational skills and keen attention to detail
• Strong communication skills, both written and verbal, promoting teamwork, collaboration, and building trust and confidence in both our clients and external parties.
• Proficiency with legal-based CRMs, particularly CLIO (or similar) preferred.

Why You Should Work Here:

• Be at the forefront of merging cutting-edge technology with the noble pursuit of justice.
• Contribute to a culture that values innovation, dedication, and a personalized approach to legal services. Make a meaningful impact on the lives of those we serve, enhancing their journey toward justice.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Administrative: 3 years (Required)

Ability to Commute:

• Baltimore, MD 21201 (Required)

Work Location: In person