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Form of workSUMMARY The Continuing Education Specialist will support the Continuing Education (non-degree) programming offered by Southwest Tech and provide standard organizational and process information to Continuing Education students and prospective students. Responsibilities include creating non-degree courses in the Continuing Education system, providing admissions information to prospective Continuing Education/non-degree students; providing information on registration processes; reviewing registration forms and related documentation for alignment with College requirements; greeting and directing visitors; processing academic forms and applications; assisting students with class registration, applications, and other materials; entering and tracking student data; and maintaining records.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE • Maintains the privacy of student information and confidential records in compliance with FERPA and college standards. • Serve as Point of Contact for students concerning Continuing Education Classes. • Intake of Course Approvals from other departments and build courses and schedules in system. • Support individual and group registration. • Collect, Organize and Record Admission Paperwork related to Continuing Education Programs. • Review data for errors; addresses incomplete information and resolves inconsistencies. • Process course drop/add forms for continuing ed. • Report and file required program completion reports to necessary state agencies and/or WTCS. • Create, update, and maintain the accuracy and integrity of student records in multiple systems using standard data entry procedures. • Pull enrollment and headcount reports as requested. • Shared responsibility covering the college reception desk.
TRAINING AND EXPERIENCE • Associate degree in Administrative Assistant or related field and 2 years of related experience; or equivalent combination of education and experience. • Proficient in using e-mail, Internet, Microsoft programs and other software. • Ability to handle sensitive, confidential, and complex office situations is necessary for the effective performance of duties and responsibilities. • Exceptional ability to multi-task and to meet deadlines. • Ability to work collaboratively. • Strong communication and interpersonal skills. • Strong problem-solving skills. • Customer-focused with an ability to exercise good judgment, make decisions within the scope of authority, and discreetly handle difficult situations and confidential matters.
KNOWLEDGE & SKILLS • Ability to work in a fast-paced environment. • Ability to maintain an organized work environment, be a team player, and a selfstarter. • Ability to undertake multiple tasks, set priorities, and meet deadlines. • Excellent customer service skills. • Excellent communication and interpersonal skills • Proficiency in technology (Microsoft Office Suite)
PHYSICAL REQUIREMENTS • While performing the duties of this job, the employee is frequently required to talk, hear, walk, stand, sit, fully use two hands, see, and use repetitive movements. • May be required to use arms above head. • Specific vision abilities required by this job include close and distant vision. • The employee is occasionally required to stand, bend or stoop, and kneel or squat. • The employee must occasionally lift up to 25 pounds.
APPLICATIONS Internal and External applicants complete and submit the online employment application at www.swtc.edu/jobs For questions regarding the application process please email Human Resources at humanresources@swtc.edu or 608.822.2314. If you need an accommodation, call 608.822.2632 (tdd: 608.822.2072) or email disabilityservices@swtc.edu
WAGE RANGE B22, Hourly Range - $19.56 - $25.37
BENEFITS/SERVICES Our comprehensive benefit package includes the following and much more: • Health Insurance • Dental Insurance • Life Insurance • Long-Term Disability • Health Savings Account • Health Club Access • Wisconsin Retirement System Contribution • On-campus day care (hourly rate charged) • Other Voluntary Benefits
SELECTION PROCESS The Review Committee will screen applicants and contact them for an interview. Meeting the minimum qualifications does not assure the candidate an interview. Final candidate’s employment offer may be subject to completion of a criminal background check and pre-employment drug screening. Southwest Tech does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The Equal Opportunity/Affirmative Action Officer has been designated to handle inquiries regarding nondiscrimination policies. Call 800-362-3322, Ext. 2315 (TDD: 608-822-2072) or write Southwest Tech, 1800 Bronson Blvd., Fennimore, WI 53809.
