Patient Service Rep Manager

Job Title- Patient Service Rep Manager

Location- Juneau AK, 99801

Duration- Permanent

Shift- 1st shift.

Pay Range- $28/hr. - $31/hr.

Onsite

Job Description

• The Patient Access Manager is responsible for Patient Access Representative Supervisors and their teams at their respective locations across the consortium.
• Ensures all patient access areas record accurate demographic information in the electronic health record.
• Verifies insurance eligibility on patient accounts, collects on patient liabilities at the point of service, processes authorizations, and assists patients with applying for alternate resources.
• Coaches and develops staff performing patient access functions and ensures that the department remains in compliance with all departmental, institutional, and regulatory policies applicable to these functions.
• Models and ensures staff members exhibit exemplary customer service.
• Participates in system implementations related to the Electronic Health Record, Financial Counselor software, and other new technology platforms that are utilized by Patient Access.
• Participates in integration of the department s services with the region s provider functions, develops, and implements policies and procedures that guide or support services, and improves department performance.
• Provides subject matter expertise and guidance for Patient Access in rural locations in the areas of Medical, Behavioral Health, Optometry, Dental, and Audiology Ancillary services through dotted line reporting.
• Contributes to Account Receivable goals by ensuring insurance eligibility for accurate and timely billing.
• Manages software and process development to assist financial counselors in order to accurately and timely identify patients who are eligible for alternative resources.
• Optimizes Point of Service Collections through Patient Access staff who are educated on terminology, policies, and scripts, and know how much to collect based on the service and insurance type.

“Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.“