Administrative Assistant

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.
SUMMARY:
The Administrative Assistant is an integral part of this multidisciplinary team, and will be both office and community based. They support the LEAD team by answering phones, general administrative support and appointment scheduling for the LEAD office.
Represented: $21.32 hr
Hours: M-F 8-4:30
RESPONSIBILITIES:

• Perform clerical duties for the clinic front office.
• Answer main telephone line and transfer to appropriate extension.
• Schedule and/or confirm appointments over the phone.
• Order and maintain supplies for the team.
• Track supply cost, flex spending, and manage receipts.
• Resource management and logistics
• Copy forms needed for front desk and intake packets.
• Coordinate maintenance and service on office machines as needed.
• Coding of invoices, and tracking of receipts
• Open and date stamp incoming mail.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.

DESCRIPTION OF OTHER DUTIES:

• Perform other duties as assigned.

ABILITIES:

• Effective communication skills; ability to communicate clearly, openly and concisely both orally and in writing.
• Excellent customer service skills; ability to work courteously with the general public, clients and co-workers.
• Ability to problem-solve in crisis situations.
• Ability to work as dependable, effective team member.
• Ability to maintain client confidentiality at all times.
• Ability to follow a schedule, manage time and meet deadlines.
• Ability to maintain accurate records and paperwork.
• Ability to understand and follow oral and written instructions.
• Knowledge of medical terms is helpful.

QUALIFICATIONS:

• Minimum 1 year recent experience providing clerical support in a clinical setting.
• Typing of minimum 35 words per minute.
• Knowledge of computer and record keeping systems.
• Must have current CPR certification prior to start date.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Bi-lingual, Spanish-speaking preferred.
• Must pass pre-employment drug screen, TB test, and DHS background check.
• Must possess a current driver's license, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. If driving personal vehicle, must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)