Volunteer And Event Coordinator

OVERVIEW: Chum is a non-profit 501 (C)3 organization that serves about 8,000 low-income, homeless, hungry, isolated, and otherwise marginalized community members each year. More than 40 faith-based congregations in Duluth are part of Chum and support our core mission: people of faith working together to provide basic necessities, foster stable lives, and organize for a just and compassionate community.

Chum operates a Food Shelf, Emergency Shelter, Family Shelter, Drop-in Center with a Health and Wellness Clinic, Winter Warming Center, and Street Outreach, and offers supportive services for previously homeless people living at the Steve O’Neil Apartments and the St. Francis Apartments. Chum’s advocacy focuses on policy and systems changes to help improve the lives of people who turn to Chum for services.

POSITION SUMMARY: We seek a skilled professional to lead and coordinate our Volunteer Program and to provide organizing support to Chum events, programs, and services. The Volunteer and Event Coordinator reports to the Director of Mission Advancement and works collaboratively with members of the Mission Advancement Team and departments to implement volunteer activities that support our programs, services, and Events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Coordinate Chum’s Volunteer Program, which includes recruiting, interviewing, and placing volunteers in different roles based on their qualifications, interests, and passion.

· Work with program staff to develop a menu of tasks that could be completed by volunteers (individuals and teams), for one-time and ongoing projects.

· Recruit new volunteers through outreach to businesses, civic groups, youth organizations, community organizations, etc., and increase the number of volunteers engaged over time.

· Produce schedules for assignments, communicate responsibilities to qualified volunteers, organize supplies needed, and serve as the “Host” to meet and orientate and train volunteers to their assignments.

· Support Chum’s events by assisting with planning and logistics, and coordination of volunteers for implementation.

· Provide tours of Chum, assist with the Expanding Horizons Program, and track participant’s subsequent engagement with Chum.

· Using volunteer engagement strategies, work with the Congregational Outreach Coordinator to deepen relationships with affiliated congregations and to expand outreach to new congregations.

· Maintain accurate records of each volunteer’s skills, interests, and availability in SalesForce and other volunteer tracking software, and produce reports showing volunteer hours, task completed, interests for future engagement, etc.

· Maintain communication with volunteers to ensure they are satisfied with their experience, have opportunities to provide feedback, and are well-placed for future engagement.

· Ensure that volunteers are appropriately thanked and recognized for their service.

QUALIFICATIONS:

Preferred Education & Experience:

Bachelor’s degree (B.A.) in business, communications, human services, social work, or a related field; 2-3 years’ experience in volunteer coordination, event planning or organizing, or the nonprofit fundraising field; or, a combination of education and relevant experience.

Minimum Education and Experience:

Associate of Arts (A.A.) in business, communications, human services, social work, or a related field; 1 years’ experience in volunteer coordination, event planning or organizing, the nonprofit fundraising field; or, a combination of education and relevant experience.

Knowledge, skills and abilities:

· Experience organizing events, managing and recruiting people, and/or providing training to volunteers and/or staff.

· Proven experience as an Events Planner or Organizer

· Professional demeanor with strong leadership, interpersonal, communication, and customer service skills.

· Strong organizational skills to effectively manage overlapping volunteer schedules and assignments; upcoming needs relating to programs and Events, and timely updates of records.

· Experience using online databases and other resources essential to Volunteer and Event management.

· Excellent writing skills and experience with Microsoft Office Word and Excel are essential.

· Compassion, empathy, and a genuine commitment to providing support to marginalized individuals in our community.

SKILL REQUIREMENTS:

· Language Skills: Ability to read and write letters, reports, and general business correspondence. Ability to effectively communicate with others (individuals and groups) to present information about Chum and Volunteer and Event opportunities.

· Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs for reports.

· Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Other Skills and Abilities: Self-motivation; must be flexible, adaptable and resourceful.

PHYSICAL DEMANDS:

While performing duties on the job, the employee is required to: remain stationary, move about inside the office and building to access work materials, operate a computer and other office productivity machinery, occasionally ascend/descend stairs, position themselves to maintain files obtain supplies, communicate information and ideas so others will understand, observe details at close range, move boxes of up to 40 pounds, ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, ability to work in an environment that is usually and occasionally noisy.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee will operate from an established office location, but will need to travel to various Chum, congregational and community locations. Work from home on occasion is possible with supervisory approval.

• The noise level in the work environment is usually moderate to occasionally noisy.

APPLICATION DEADLINE: Please send a cover letter and resume by e-mail to chum@chumduluth.org with “Volunteer and Event Coordinator” in the subject line. Resumes will be reviewed as received and the position will be open until filled. Members of traditionally marginalized populations are strongly encouraged to apply.