Sales & Events Coordinator

Ruttger's Bay Lake Resort. Deerwood MN

Work here. Play here.

Join the award-winning team at Odyssey Resorts! In addition to delivering exceptional service, we have a ton of fun here.

We have programs unique to Odyssey Resorts that will help to make your career with us a lasting one. Here are just a few:

• Dedicated, purposeful leadership that embraces the Hospitality from the HEART and Odyssey Values culture.
• Generous employee referral program (receive up to $1,200 for each friend that you refer and joins our team!).
• Top-of-the-line employee assistance program. We know that life happens.
• Odyssey Leadership Development Programs
• Employee newsletter. We are one big family, and we care about what’s going on.
• Management retreats
• Awesome benefits such as health insurance, dental insurance, vacation time, resort discounts, 401K, and more (for eligible employees).
• Regular interactive performance reviews. We know that feedback matters.
• Top 200 Workplace Minnesota 2022 & 2023!

Guided by our Values and the HEART philosophy: We will, each day, brighten the lives of our Guests and enrich the lives of our Employees.

DEPARTMENT: Revenue & Sales

REPORTS TO: General Manager

SUMMARY:

Responsible for the coordination and planning of conference events/retreats, weddings, and group bookings. Coordinates with other departments on required service and activities to maximize guest satisfaction and overall profitability. Maintain interdepartmental lines of communication and interact on a daily basis with guests and resort staff.

EDUCATION and/or EXPERIENCE:

• Previous hotel or resort sales experience required.
• Meeting planning, experience writing bids and sales contracts preferred.
• Advanced skills in Microsoft applications and sales-based software desirable.

ESSENTIAL DUTIES:

• Coordinates all aspects of group conferences: schedules meetings; reserves AV equipment; provides advice on meal plans and hors d’oeuvres menu choices and times; schedules golf course tee-times; contacts entertainers & photographers, etc. Follows through, ensuring that tasks are completed in a professional, timely and satisfactory manner. Settles meal passes and guest accounts as needed.
• After contract is signed, this position is the primary contact between on-site meeting representative and Resort.
• Manages contract to ensure appropriate concessions are given and additional request are charged appropriately.
• Maintains accurate client information, sales files, and uses software systems to insure consistent updates for all active and non-active accounts.
• Advocates for the group representative while on-site. Greets meeting planners at beginning of conference or event, ensuring everything meets their expectations. Assist clients with determining any last-minute changes and discusses arrangements for the day. Periodically checks with meeting throughout the event.
• Works to increase sales, maximize space, retain resort clients, rebooking return business and upsell to existing clients.
• Meets weekly to discuss strategic planning for all upcoming conferences/events at weekly Pre-Conference meetings.
• Negotiates needs for clients with other departments to provide top quality service to clients and maximum revenue to resort.
• Contacts guests while in-house to promote goodwill and foster additional business, repeat bookings or referrals. Helps events planning when appropriate to handle guests request and problems as well as responding to their individual needs.
• Maintains knowledge for describing different types of units, understanding group functions in reservations systems, front desk, and housekeeping, along with other resort offerings including activities.
• May attend various tradeshows and networking events to represent the resort and promote sales.
• Tracks trends in the industry and proposes recommendations for competitive services.
• Foster positive working relationships and communication with all departments.
• Any and all other duties as assigned.

EXPECTATIONS:

The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

REQUIREMENTS:

• Must be able to pass Ruttger’s background check.
• Must have valid Driver’s License.