Catering Event Coordinator

Guest Services Director (Catering + Events Coordinator)

Primary Purpose of Role: Catering sales + coordination including: customer contact + communication with inquiries, invoices, planning events, scheduling, and financial tracking

Direct Reports + Supports: Operations Director, Culinary Director

Responsibilities

1. Catering Sales + Coordination

2. Event Planning

3. Financial Tracking

1. Catering Sales + Coordination

• Receive and respond to catering + event inquiries via email
• Answer potential client questions towards appropriate menus + event choices
• Propose estimates and/or confirm orders via Toast
• Monitor Tock for Feast orders
• Manage and facilitate contracts and payment with guests + clients via Toast
• Act as the primary liaison between catering clients and kitchen leads
• Continue engagement with guests + clients post-event, to gather feedback
• Co-manage the inventory of catering + event collateral (such as stickers, table tents, cards, signs, etc.)
• Design events consistently, in alignment with our service standards, to grow and nurture customer base
• Collaborate with partners on public facing events including collaborations, promotions, and in-house
• Cultivate relationships with event groups that lead to future opportunities for growth in event planning

2. Internal Communication

• Meet bi-weekly with KLT to provide updates and facilitate successful execution of catering + special events
• Assist KLT in staffing, preparation, and execution of events as needed or requested
• Co-manage, facilitate, and be accountable to the creation and use of catering + events documents
• Maintain and update catering menus, item descriptions, event invoices, and kitchen function sheets
• Maintain and update Google Drive, Toast, and event calendar communication
• Initiate communication of events and special orders with catering, kitchen, service, and leadership teams
• Inform Ops + Culinary Leads of inventory needed for catering + special events via BEOs or function sheets
• Communicate with department leads regarding preparation, support, and schedules of events
• Lead and communicate plans for load-out, packing, transportation, cleanup, and storage of all catering implements
• Communicate with CDC for viability of the catering calendar regarding staffing, production, and efficiency
• Maintain communication and collaboration with Marketing Director to plan catering + special events
• Assist the facilitation and communication of programs, seasonal promotions, and initiatives

3. Financial Tracking

• When necessary, provide Accounting with information regarding invoicing, donations, and promotions
• Report to Ops Director, Leadership, and Accounting about new, current, and past events sales/expenses
• Maintain current pricing on all guest-facing platforms + invoices. (In-house and on-line).
• Analyze and report sales data to the Leadership Team for planning and budgeting meetings.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Ability to Relocate:

• Minneapolis, MN 55408: Relocate before starting work (Required)

Work Location: Hybrid remote in Minneapolis, MN 55408