Team Assistant- Medical Office Receptionist

QUALIFICATIONS:

Requires a high school diploma, college degree preferred. At least one year of hospice, homecare, or healthcare experience is preferred. Computer, secretarial, accounting, medical terminology, and billings skills are desirable. Good communication skills and the ability to deal effectively with the staff and public are very important.

REPORT TO: Branch Manager

KNOWLEDGE AND COMPETENCY:

Must demonstrate basic knowledge of all procedures included in the Team Administrator job description. Must have the ability to follow instructions from the Administrator and other professional staff. Ability to communicate effectively with managers, patients, families and co-workers. Maintains confidentiality of information relating to patient. Will discuss only those aspects necessary to care and treatment of patient with those directly involved in the patient's care.

JOB RESPONSIBILITIES (includes but not limited to the following):

Main Activities: Maintain office services

• Answers telephone lines promptly and efficiently, respond to message content appropriately and channels calls to appropriate person.
• Handles all correspondence and word processing for the clinical aspect of the office, Branch Manager, Patient Care Manager and staff.
• Ensures that billing and patient records are maintained in accordance with state and federal regulations.
• Gathers, collates and reports key billing information to the Corporate office.
• Assists the functions of billing through timely and accurate data entry and system reporting.
• Prepares outgoing clinical mail.
• Alerts appropriate member of management regarding late of missing documents required for billing and or data entry.
• Maintains accurate Medicare/Medicaid billing logs.
• Prepares forms and paperwork for Interdisciplinary Group meetings.
• Maintains adequate supply of patient's clinical record elements and stock of premade clinical records for staff.
• Coordinates team communication.
• Performs other specific projects relating to data entry and computer operations or special projects as assigned.
• Establishes and maintains positive working relationships with patients, family members, payers and referral sources.
• Follows established control procedures for open and closed records in compliance of HIPPA.
• Maintains adequate supply of Medical Supplies. Prepares order for approval of Branch Manager.
• Maintains Current Patient Statistics.
• Demonstrates ability to coordinate, process and enter patient data including referrals, admissions, discharges and change information.
• Files all elements of patient record on daily basis.
• Maintains log of interim orders and plans of care to verify mail and return data to comply with state and federal regulations.
• Completes assigned tasks with little or no supervision.
• Meets all deadlines or notifies supervisor of need to revise deadlines.
• Other duties as assigned.

PHYSICAL DEMANDS:

Employee is required to sit frequently, stand and walk occasionally. Employee must lift/carry light loads (20 pounds maximum) occasionally. Employee will spend long hours sitting and using office equipment and computers, which can cause muscle strain. Employee will also have to do some lifting of supplies and materials from time to time. Employee is required to bend, squat, walk and lift floor to waist occasionally; reach forward and overhead frequently and to sit continuously. For repetitive action, employee is required to use one hand for simple grasping, pushing/pulling and both hands for fine manipulation. Employee is exposed to computer terminal work frequently. Employee is not exposed to blood borne pathogens.

Employee will regularly handle confidential patient information. Exposure to irate/abusive patients and families may occur.

EOE