Sales Support Specialist (Bilingual Spanish/Portuguese)

About us

TRESU Americas, an integral part of the TRESU group, is a highly specialized company offering flexible, customized solutions of Flexo commercial printing machines and ancillary products for Flexo, Digital and Offset printing to the graphic industry.

With headquarters in Denmark and offices around the world, TRESU has over 40 years of experience in the development and production of engineered solutions for this industry and supplies directly to end-users, OEM’s and partners.

Essential Job Duties and Responsibilities (Other duties may be assigned):

• Answers to customer inquiries through professional telephone and e-mail communication.
• Responsible for entering and managing orders in company ERP (SAP). Reviews purchase orders and related documentation in detail to validate terms and customer expectations and ensures order entry accuracy.
• Fills customer orders and oversees handoff to fulfillment. Acts as a liaison between customer and internal teams. Engages and communicates proactively with key stakeholders.
• Provides excellent customer service throughout the sales and delivery experience and assists in the resolution of order, delivery, and invoicing issues.
• Develops customer relationships by researching and identifying potential, building rapport, providing technical information and explanations, and preparing quotations.
• Assists in the generation of additional revenue through cross-selling and up-selling activities.
• Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Generates leads using company CRM tool (MS Dynamics) and supports international sales to Canada, Mexico, the Caribbean and Central and South America
• Maintains department KPIs and accomplishes department and organizational goals.
• Actively contributes to the improvement of quality results by maintaining proactive communication, following standards, and recommending improvements to policies and procedures.
• Explores opportunities to update job and product knowledge and participates in training and other educational opportunities.

Qualifications:

• Outstanding data entry skills
• Solid analytical abilities with a very good technical aptitude
• Inquisitive mindset with an entrepreneurial approach
• Strong motivation for sales and meeting sales goals
• Outstanding ability to develop and maintain strong, long-lasting client relationships
• Great English communication skills, both verbal and written. Fluency in Spanish/Portuguese is a plus, as it may be required for certain customer interactions
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of Salesforce or other CRM systems is a plus
• Great organization and problem-solving skill, time management skills and pragmatism.
• High energy and drive with a positive team player mindset and great adaptability to change.
• Strong work ethic, technical affinity, ability to grow and mentor others as department expands
• Creative and willing to learn and try new things
• Hands-on, can-do, can-try approach

This position offers an opportunity to work in the dynamic field of technical sales, supporting the business development efforts of our sales team. You will be a good fit for this role, if you bring a strong technical background paired with sales and customer service experience, ideally in the commercial printing industry. This position is within a highly collaborative environment and requires a hands-on personality as well as superior communication skills.

As a Sales Support Specialist, you will play a crucial role in driving revenue growth by providing assistance throughout the sales process. We offer competitive compensation and benefits packages, including opportunities for career advancement. If you are a motivated individual with a passion for sales and account management, we would love to hear from you. Apply today!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Yearly bonus

Schedule:

• 8 hour shift

Travel requirement:

• No travel

Experience:

• Time management: 1 year (Required)
• Customer service: 1 year (Required)
• Sales support: 1 year (Required)
• Analysis skills: 1 year (Preferred)
• Inside sales: 1 year (Required)
• SAP ERP: 1 year (Preferred)
• CRM software: 1 year (Preferred)
• Microsoft Office: 1 year (Required)

Work Location: In person