Sales Support/Order Entry & Processing Specialist

SALES SUPPORT/ORDER ENTRY & PROCESSING SPECIALIST

ABOUT US:

We are a growing company based in Southeast Austin serving the Souvenir, Resort, and Promotional industry. We design, sell, and custom imprint a wide variety of novelty and souvenir items — including tote bags, beverage insulators, keychains and magnets, lighters, flashlights, toys, and much more. Office hours are 8am to 5pm Monday - Friday.

ABOUT THE POSITION:

We are searching for a Full-time (M-F 8 to 5pm) sales support associate able to handle a high-volume and demanding work environment. Starting pay is $18/hr. This person will use SAP ERP software to enter orders, track order fulfillment progress, answer customer questions regarding their orders, and provide other administrative assistance to the 3 full-time sales people. They’ll communicate directly with customers by email or phone to obtain order approval, obtain payment information, and more so the order can proceed to our Production department.

PRIMARY DUTIES:

• Enter orders into our ERP system, which come via email and phone
• Check and ensure all details, MOQ’s, Item #’s are correct on orders that come via our website and app
• Track orders in the system to ensure they are being processed for shipment in a timely manner

• Follow up with customers directly by phone and email to clear and process backorders

• Send product information and order history to customers via email

• Be knowledgeable of the items we sell
• Be knowledgeable of the capabilities and limitations of our in-house printing departments – including heat-transfer, pad-printing, and screen-printing

• Maintain an ongoing database of customer information

QUALIFICATIONS:

• Have a good working understanding of Excel, ERP Software systems such as SAP or Quickbooks. We can help train the right person in software, but the most important thing is aptitude, a willingness to learn, and a desire to improve

• Must be thorough, consistent, and obsessively detail-oriented. In a high-volume environment, organization is critically important

• Ability to work well on your own and with others

• Must be able to learn and adhere to established systems and workflows
• Good phone etiquette and email writing skills
• Genuine desire to ensure customer satisfaction

• Positive attitude and genuine interest in learning new skills as needed
• Must be comfortable with Microsoft Office suite

PLUSES:

• Previous experience in a wholesale distribution, promotional products, or printing industry environment
• A desire to not only follow, but to improve upon established systems

• Bilingual in English and Spanish

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person