Marketing Community Support Specialist

Wan Bridge is a Texas-based premier developer, builder, and community manager for single-family build-for-rent (BFR) neighborhoods. Wan Bridge has more than 2,000 houses under management with an additional 1,300 homes expected to be completed by the end of 2024 in Houston, Dallas, and Austin area. Wan Bridge is building the future of luxury living, and we invite you to build your future with Wan Bridge.

Wan Bridge Group provides competitive health benefits including free Medical, Dental and Vision insurance for employee-level coverage, 401k including up to 4% match with immediate vesting after 90 days of employment, and a meal allowance.

Job Summary: The Marketing Community Support Specialist will be responsible for fostering strong relationships with residents, addressing their needs, and enhancing the overall living experience within our communities. This role requires excellent communication skills, problem-solving abilities, and a passion for community engagement.

Community Engagement

• ORA Management
• Review response
• Reputation strategy (proactive & reactive)
• Organize and promote community events, workshops, and activities to foster a sense of belonging.
• Develop and execute strategies to enhance resident engagement within the community.
• Onsite Marketing Materials (Print and Digital)
• Implement feedback mechanisms to gather insights from residents about their living experiences.
• Collaborate with property management and maintenance teams to address residents' needs promptly.

CRM Management

• CRM System Analysis
• Daily Lead Management (as needed)
• Development of new technology
• Training Materials/ Gaps/Implementation of new tools
• Identify areas of opportunity with Knock
• Provide reasonable solutions for onsite teams

Content Planning

• Create high-quality, compelling written and visual content for various platforms, including websites, social media, blogs, and marketing collateral.
• Produce content that highlights the unique features, amenities, and lifestyle offerings of our BTR communities.
• Develop and execute a social media content calendar to drive engagement and brand awareness.
• Work closely with the marketing, leasing, and property management teams to align content creation with overall marketing and leasing strategies.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as necessary.

Qualifications:

• High School Diploma or Equivalent.
• Proven experience in community management or customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience in structural value engineering is preferred.
• Excellent organizational and communication skills.
• Passion for creating positive community experiences.

Essential Functions

• Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face-to-face conversations with customers, co-workers, higher-level managers, and others as needed
• Ability to sit or stand for long periods of time
• Ability to move around work environment including stairs and construction sites
• Comply with company policies and procedure

Wan Bridge Group is an Equal Opportunity Employer