Sales Support Specialist

THE COMPANY

Owners John and Jennifer Garrett launched the first edition of Community Impact Newspaper in 2005 with three full-time employees covering Round Rock and Pflugerville. Now, Community Impact Newspaper distributes hyperlocal news and information to millions of local residents and business owners each month through the mail and weekdays through multi-platform digital delivery. Community Impact Newspaper is invested in the communities we serve and has dedicated reporters in each community who attend city council and school board meetings. We are among the first to report on local business, transportation, education, and health care. Our staff serve on chamber boards, volunteer with nonprofits, and are involved in our communities to make them better places to live and work. Our mission is to build communities of informed citizens and thriving businesses through the collaboration of a passionate team.

THE POSITION

We are seeking a hands-on, hard-working, detail-oriented professional to join our team making a difference in our community. The Sales Support Specialist team supports our field sales teams across Texas and works with internal departments such as Operations & Finance to overall grow revenue, ensure quality and provide exceptional customer service.

JOB DESCRIPTION/RESPONSIBILITIES

• Learn and apply CI’s media kit and sales processes
• Develop expertise in internal software and programs, including our Customer Management System (CRM), CIIMS
• Learn and maintain Sales “HOW TO” process documents
• Provide field sales team members with guidance and support to grow new and renewal business contracts, meet deadlines and deliver quality products
• Partner with select field sales team members to provide direct support to a small amount of external advertising partners, including managing communication and artwork
• Create and/or review new orders and order revisions for all print and digital product lines
• Become a subject matter expert in our special products including inserts, sticky notes and direct mail
• Assist the Design & Digital Teams with quality control of artwork
• Assist and partner with the Admin Team on responding to sales leads and answering any questions about sales accounts, tearsheet or audits
• Assist the Finance & Printing Teams on quoting and billing processes
• Attend weekly team meetings reporting on quarterly objectives, sharing ideas and best practices, and bringing forth any issues along with solutions
• Represent Community Impact Newspaper in a positive and professional manner, and exercise discretion in how and where to promote the company to readers, community leaders, news sources, and the general public

TEAM MEMBER EXPECTATIONS

We have high expectations of our team and expect every team member to possess and demonstrate the following characteristics:

• Positive attitude and a strong work ethic
• Hold true to our core values: Faith, Passion, Quality, Innovation, and Integrity
• The genuine desire to achieve your very best and improve every day
• The initiative to identify opportunities for organizational improvement and the drive to take action and ownership in helping the organization succeed both by contributing individually and working together as a team

In addition to general team member expectations, this role specifically requires the following:

QUALIFICATIONS

Minimum requirements:

• Proficiency in Mac-based applications, Microsoft Suite, and Google Suite
• Valid driver’s license, motorist insurance, and own transportation

Preferred qualifications:

• Bachelor’s degree in business, communications, advertising, marketing, or related field
• At least one (1) year of experience working in media, sales or customer service
• At least one (1) year of experience using HubSpot CR

COMPENSATION AND BENEFITS

We offer a competitive and attractive package of compensation and benefits including health insurance, 401(k) plan, paid vacation, sick pay, and holidays. A culture of teamwork and having fun is a benefit for this role and all roles at Community Impact. We celebrate successes and collaborate together as a team. If you choose to join Community Impact, you will be joining a successful, innovative company, that is growing our team and presence in the communities we serve and will serve.