Family & Community Support Specialist, Social Work

MISSION

The Warren Center advocates, serves and empowers the children and families impacted by developmental delays and disabilities.

SUMMARY

The Community & Family Support Specialist contributes to the overall mission and purpose of The Warren Center by effectively providing direct services to families and community partners, support to Early Childhood Intervention (ECI) staff and effectively marketing services to ensure that children with developmental differences are identified and referred as early as possible. This position works collaboratively with the Director of Programs, Assistant Directors, ECI Director, Clinic Team Lead and the Advancement Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Services to Families

• Facilitate and lead Parent Support groups; reserve rooms, schedule child care workers and meal needs
• Organize and lead educational workshops for families and professionals
• Organize and lead respite services for TWC families; reserve rooms, schedule and train child care volunteers
• Receive and answer incoming referrals for children over the age of three
• Partner with clinic program by educating and providing service coordination to parents
• Staff and Organize Resource fairs; Collaborate with other programs and community partners
• Reach out to former families to ensure they get the support and help that they need
• Support ECI Service Coordinators by providing knowledge, information and training about community resources
• Facilitate ECI Graduation, Family Fun Days, and play groups for families

Community & Family Support Services

• Ensure documentation is accurate and timely to meet The Warren Center requirements
• Research, gather and maintain an electronic “library” of resources for staff and families
• Compile success stories and share when appropriate and designate to Fund Development when requested
• Gather and document program outcome measures

Public Outreach

• Planning is comprehensive, achievable and results in consistently increasing referrals. Public Outreach Activities provide appropriate marketing of services to targeted audiences and the general public.
• Develop, implement, and revise a comprehensive Public Outreach plan in conjunction with the marketing department and Director of Programs and document activities and results electronically
• Establish consistent relationships with physicians, clinics, hospitals and day cares.
• Engage in regular face-to-face visits, phone contacts, and training as appropriate
• Be a resource for agency at community opportunities
• Collaborate with other service providers to ensure that children are identified/referred as early as possible

KEY COMPETENCIES

To perform the job successfully, an individual should demonstrate:
• Analytical Thinking – Synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data, identifies data relationships and dependencies, and designs workflows and procedures. Must be able to maintain discretion and confidentiality with sensitive donor information.
• Communications – Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, and selects and uses appropriate communication methods. Exceptional organizational, interpersonal, and written and verbal communications skills.
• Influencing and Relationship Building – Inspires action and execution of vision and strategy with board members, funders, and community leaders. Builds trust and positive relations with all internal and external audiences - managers, colleagues, direct reports, board members, volunteers, community partners and leaders.
• Initiative and Decision-Making – Proactively anticipates organization’s fundraising needs and takes initiative to respond effectively and efficiently. Ability to make executive level decisions and quickly address issues/concerns with leadership.

QUALIFICATIONS

Education
• Required - Bachelor's Degree in the field of child development, early childhood education or a related degree
Licensure/Certification/Registration
• Required – Licensed Clinic Social Worker or Licensed Masters Social Worker (if applicant is not currently licensed must be able to obtain license within 6 months of employement)

Experience
• Required - Two years’ minimum employment in direct services to persons with developmental disabilities and/or providing Social Work services
• Preferred – Four years of employment in direct services to persons with developmental disabilities

ADDITIONAL TECHNICAL SKILLS, TRAITS AND KNOWLEDGE

To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High energy and passion for The Warren Center’s mission is essential
• Strong interpersonal and communication skills to interact with clients, staff, and professionals in related fields, including presentation skills, good organizational skills, teamwork skills: ability to work a flexible schedule including night and
weekend appointments

• Flexible and adaptable style; a leader who can positively impact both strategic and tactical fundraising initiatives.
• Professional, dependable, and proactive
• Ability to work in fast-paced environment
• Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside The Warren Center
• Strong organizational and time management skills with exceptional attention to detail
• Advanced knowledge of Microsoft Office Suite: including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams. Prior experience in database management a plus (The Warren Center utilizes Bloomerang)

ENVIRONMENT

The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Occasional standing of lifting and/or moving of at least 5 pounds
• Must be able to sit, stand, walk, talk, hear and see
• Long periods of sitting
• Moderate to high stress level
• The noise level in the work environment is usually moderate
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

TO APPLY

Please submit via email one PDF attachment that includes your cover letter (including salary compensation requirements) in addition to your resume to careers@thewarrencenter.org. Include in the subject line “Family Education and Support Specialist, Social Work” and {First Name & Last Name}.

No phone calls please.