Sales Administrative Assistant

Reception position will require the ability to stay motivated and aggressive throughout the entire shift. Administrative task oriented while interacting with customers in a positive manner daily.

The Administrative Assistant/Receptionist position will require the ability to stay motivated and aggressive throughout the entire shift. Administrative task oriented while interacting with customers in a positive manner daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Office Administrative Staff

• Greet people that enter the showroom and match them with staff or show them the product, set an appointment if no sales staff is available.
• Answer incoming calls and set sales appointments using our script.
  • Schedule appointment.
  • Email and call to confirm appointment.
  • Review performance results for sales closing percentages, demo rate, number of 1 leg, etc.
  • Update LP.
• Transfer calls when staff available and send email to staff if unavailable for calls.
• Take calls for service department and other offices in the building and forward to the individual, if our service staff is unavailable, email the service staff & communication specialist and note LP.
• Attend open house as needed for support and traffic flow.
• Collect and distribute mail and packages ingoing and outgoing.
• Mail out warranties/post cards.
• Encourage the sales staff and praise their sales.
• Update LP on all customer contacts.
• Sign all visitors into log.

• Transfer all non-sales appointment calls to appropriate department.
• Accurately enter all customer information into company CRM.
• Generate referrals/reviews via phone calls to current customers.

 Customer Service & Sales Coordination

• Ensuring that customers are treated with an excellent experience for inquires, questions, order status, service requests and helping the office team as needed.

Serves as the first point of contact for all customers after Contract Execution through Service Request

Builds personal relationships with customers and provide superior service at all times.

Provides information about the company’s products and services, handles customer relations, deals with customers’ issues and/or technical problems, act as intermediary for production or service problems.

Actively work to build, maintain and deepen customer relationships. 

Monitor assigned customer accounts, provide production updates, assist in mitigating problems before they arise, or offer alternative solutions. 

Schedule needed appointments at the home for: Measure, Inspections, Caps and Covers at the convenience of the home owner

Document all interactions with customers including: documents received, appointments made, problems encountered, etc, etc. Making sure to document thoroughly any actions taken and the outcome/resolution

Takes initial Service Calls, documents the issue, open a Service Ticket, passes onto Service Dept.

PHYSICAL DEMANDS / WORK ENVIRONMENT   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

TRAVEL REQUIREMENTS

None

 BENEFITS

 We offer a generous benefits package.  Eligibility for these benefits is following 90 days of employment.

•  Health, Dental and Vision insurance.
•  Matching 401k program.
•  Reimbursement Accounts: contributions are on a pre-tax basis.
•  Short Term and Long-Term Disability.
•  Company-paid Life Insurance of one-time salary and the option to purchase supplemental life insurance for yourself and eligible dependents.
•  Employee Assistance Program.
•  100% tuition and book reimbursement for an “A”, 75% reimbursement for a “B”
• 8 holidays recognized plus one floating holiday.

We are a Drug-Free Environment and conduct background checks. 

Apply directly through our website for immediate consideration for this amazing opportunity!

 To learn more, visit www.newsouthwindowcareers.com.

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