Regional Channel Manager

Level AI, an AI-first company, is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer service leaders, supervisors, and agents so they can solve customer issues at record speed, creating happier customers and agents alike. oin us in our quest to equip call centers with cutting-edge AI technologies so that they can put the human back into the customer care experience.

Level AI (https://thelevel.ai/) is a hyper-growth (doubled revenue in the last year), series B, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, Kustomer, Looker, and Medallia, among others.

As a Regional Channel Manager at Level AI, you will play a pivotal role in driving our channel partner strategy and fostering strong relationships within your assigned region. The ideal candidate will possess a proven track record of successful channel management, with a focus on building and nurturing partnerships to drive business growth. This role requires a results-oriented individual who can effectively collaborate with partners, internal teams, and executive leadership to achieve strategic goals.

What you’ll do day to day:

• Develop and execute a comprehensive Regional Channel partner strategy in alignment with Level AI's overall business objectives

• Identify and onboard new channel partners, including Sub-Agents, `Value-Added Resellers (VARs), Systems Integrators (SIs), and Managed Service Providers (MSPs), to expand market reach and drive revenue growth

• Cultivate and maintain strong relationships with existing channel partners, providing necessary support and resources to ensure their success in promoting Level AI solutions

• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Experience teams to align channel efforts with the overall company strategy

• Drive partner engagement through regular communication, training, and joint marketing initiatives

• Conduct market analysis and identify emerging opportunities, competitive trends, and potential areas for channel expansion

• Provide regular reporting and insights to the Director of Channel Sales on channel performance, pipeline development, forecasting and partner feedback

• Collaborate with partners to develop joint go-to-market plans, including sales enablement, lead generation, and customer success strategies

• Represent Level AI at industry events, conferences, and partner meetings to enhance brand visibility and strengthen partner relationships

Who you are:

• Minimum of 5 years of experience in channel management, preferably in the technology or software industry

• Proven track record of exceeding channel sales targets and driving partner engagement

• Strong understanding of the customer experience (CX) landscape and its importance in driving business outcomes

• Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization

• Strategic thinker with the ability to develop and execute on long-term channel strategies

• Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously

• Willingness to travel within the assigned region as needed

• Work in Eastern timezone.