Help Desk Analyst jobs

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HELP DESK MANAGER

Manage and evaluate the performance of members of the Help Desk team. Manage and evaluate the performance of the Help Desk as a unit. Ensure customer service is timely and accurate. Recruit, train, and support Help Desk representa...

CompanyInfranet Technologies Group
AddressRocky Mount, NC
CategoryInformation Technology
Job typeFull-Time
Date Posted 6 days ago See detail

Help Desk Manager

Infranet Technologies Group

Rocky Mount, NC

Manage and evaluate the performance of members of the Help Desk team. Manage and evaluate the performance of the Help Desk as a unit. Ensure customer service is timely and accurate. Recruit, train, and support Help Desk representa...

Help Desk Shift Lead - Senior

Cgi

Remote - Oregon, United States

Customer Service & Support. Help Desk/IT Services. MS Remote Desktop Services. ServiceNow....

IT Help Desk Coordinator (Temporary)

Titan Technologies

Tallahassee, FL

Receive client queries from multiple customers via phone, chat, e-mail or via web-enabled access. Log incidents and service requests into the ticket-tracking system. Collect information regarding the incident or service request an...

IT Help Desk Technician

Mcgee Corporation

Matthews, NC

Provide first-line technical support to end-users - document hardware and software issues, communicate with IT team, assist with resolution (escalating as necessary). Assist with onboarding procedures for new employees, ensuring t...

Service Desk Analyst

Kubota

Gainesville, GA

Provide helpdesk support and resolve problems to the end users satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and pro...

IT Help Desk Technician

Hybriditservices

Gilbert, AZ

Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the cus...

Help Desk Specialist

Revision Energy

North Andover, MA

Field and incoming help requests from end users in a courteous manner, log all actions requests in helpdesk ticketing system. Perform helpdesk triage tickets to ensure issues are escalated, delegated, and resolved efficiently. Pro...

IT Help Desk Technician

Teksystems

Boston, MA

Great Customer facing skillsDescription: Updates user and asset information as appropriate Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders relat...

Help Desk Technician- SWINGS - TS/SCI w/ POLY

General Dynamics Corporation

Colorado Springs, CO

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. From securing our nation's most sensitive systems, to enabling digital...

Part-Time Help Desk Support Specialist

Edray

Charlotte, NC

Currently pursuing or recently completed a degree in Information Technology. Computer Science. or a related field. Strong passion for technology and a desire to learn and grow in IT. Excellent communication and interpersonal skill...

Help Desk Technician I

Ticketnetwork, Inc

Charlotte, NC

Provide 1st level technical support; answering support queries via service desk, phone, email, and web. Takes ownership of user problems and is proactive when dealing with user issues. as well as effectively escalating more in-dep...

Help Desk Support Technican

Maverc Technologies

Cape Coral, FL

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assig...

Help Desk Technician I

Rcn Capital

Charlotte, NC

Required Skills: Multi-Tasking: Ability to work on multiple deadline driven projects or issues simultaneously and with a keen sense of urgency. Establish communication with supervisory and management personnel in order to to repor...

IT Help Desk Technician II

Stellantis Financial Services Us

Addison, TX

Handles escalation calls from the Help Desk Technicians when assistance is needed. Refers complex situations to Team Manager or Network Team. Assigns trouble tickets in a timely manner and monitors tickets are being assigned corre...

IT Help Desk Technician II

Stellantis Financial Services

Addison, TX

Handles escalation calls from the Help Desk Technicians when assistance is needed. Refers complex situations to Team Manager or Network Team. Assigns trouble tickets in a timely manner and monitors tickets are being assigned corre...

IT Help Desk Technician

Fortis Payment Systems Llc

Plano, TX

Serve as the first point of contact for employees seeking technical assistance over the phone, email or Teams. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Changing configurations, settings...

Help Desk Technician

Action

Birmingham, AL

Keep up to date with the latest technologies and systems.. Develop, recommend and document plans, policy, standards, procedures and checklists.. Responds to telephone calls, email, and requests for technical support.. Escalate and...

Service Desk Analyst I

Ps Logistics

Birmingham, AL

Supports users/user groups on most aspects of user reported problems including software and hardware in a multiplatform environment. Analyze, troubleshoot, diagnose, and repair hardware and software issues. Assist in user manageme...

Help Desk Technician

Insight Global

Saint Louis, MO

-Answer all incoming calls and creating a ticket by documenting the reported issue and all prominent details. -Troubleshoot and provide IT support remotely Microsofts core business applications and operating systems. -Provide bas...

IT Help Desk Technician

Simplicity Group Holdings

New Jersey, United States

Base: $45,000 - $50,000, based on experience. Annual Bonus: 5% target. Employee benefits (health, 401k, life, etc.). Paid Time Off. Free / Paid Parking....

Help Desk Associate

Heritage Christian Academy

Olathe, KS

Models Christian Behavior with Issue Resolution:As a customer service representative, the technician needs to demonstrate good communication skills and the ability to answer questions calmly and effectively under pressure. . As a...

Tier 1 Help Desk Support (on-site)

Fyi-For Your Information, Inc.

Leawood, KS

Provide Tier 1 support and incident resolution. Provide Tier 2 solutions with assistance. Escalate incidents to higher Tier II or III when all Tier I capabilities or solutions have been exhausted. Document incident status and solu...

IT Help Desk (Junior)

All Florida Paper, Llc

Miami, FL

Medical, Dental, and Vision insurance partially sponsored by the company. Company-sponsored Life Insurance and Short-Term Disability Coverage. 401K program with company matching. Paid Holidays. PTO and Vacation....

Tier 1 Help Desk

For Your Information, Inc.

Leawood, KS

Provide Tier 1 support and incident resolution. Provide Tier 2 solutions with assistance. Escalate incidents to higher Tier II or III when all Tier I capabilities or solutions have been exhausted. Document incident status and solu...

Audio-Visual Help Desk Technician

Indian Township Solutions

Leavenworth, KS

Analyzes issues and provides technical assistance, support, and advice to end users for AV hardware, software, and systems. Researches, studies, and resolves AV software and hardware issues of users, using all available resources....

IT Help Desk Supervisor

Eg Professional

Grand Rapids, MI

Team Management: Lead and manage a team of IT support professionals, providing guidance, mentoring, and performance feedback.Foster a collaborative and customer-focused culture within the IT service delivery team. . Service Desk O...

Help Desk Technician

Nevada Donor Network Inc

Las Vegas, NV

Oversees the daily performance of computer systems. Answers user inquiries regarding computer software or hardware operation to resolve problems. Enters commands and observes system functioning to verify correct operations and det...

Help Desk Support II

Mantech International Corporation

Edwards, CA

Serving as an advanced point of contact for customers seeking technical assistance over the phone or email. Possessing familiarity with the Knowledge Management database, ITIL processes, and service delivery, capturing and impleme...

Help Desk Support I

Mantech International Corporation

Edwards, CA

2 years of related experience. HS Degree. 2 years of position-specific relevant experience. DoD 8570.01-m IAT Level II Certification. DoD 8570.01-m IAT Level II Certification. TS. Must be able to remain in a stationary position 50...

Help Desk Manager III

Mantech International Corporation

Edwards, CA

8 years of related experience. HS Degree and 8 years' experience. Bachelor's degree in IT related discipline, or related discipline. 4 years of specific experience; DoD 8570.01-m IAT Level-II Certification. Bachelor's Degree in IT...