IT Help Desk Technician

Top Skills' Details

1. Experience working with AD

2. Experience working with O365

3. Experience with remote trouble shooting

4. Great Customer facing skills

Description:

• Updates user and asset information as appropriate

• Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects

• Provides analysis and resolution of computer problems and issues. Guides end users through diagnostic procedures in order to resolve as many problems as possible

• Escalates problems to supervisor, when necessary

• Have knowledge of Windows, MAC, iOS, and Android Operating systems and Applications

• Excellent interpersonal, verbal, and organizational skills

• Ability to work well in a team-based, fast paced/multitasking environment

• Ability to respond knowledgeably and in a manner understandable to the customer with regards to questions or technical issues

• Ability to respond promptly to customer needs Answers incoming calls within 10 seconds (approximately 3 rings)

• Ability to support client approved software

• Ability to analyze and evaluate incident reports and make recommendations to reduce help line incident rate

• Ability to keyboard/type a minimum of 40wpm

• Ability to work independently from home within a quiet, uninterrupted, private working environment

Additional Skills & Qualifications:

Excellent verbal and organizational skills. Strong interpersonal skills. Someone who is very customer focused.

Experience Level:

Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.