Address
Form of workBecome part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world's largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking an Customer Support Technician to support one of our State Agency customers.
Job Duties and Responsibilities
- Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned.
- Document work performed and resolutions.
- Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
- Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other technical staff. Travel between locations required 25%.
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
printers, and mobile devices. - Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
troubleshooting procedures. - Assist in coordinating audio-visual setup and videoconference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Participate in team projects, meetings and assignments.
- Responsible for reading and following the Procedures and Policies.
- Responsible for understanding and enforcing Policies and Procedures.
QUALIFICATIONS AND EXPERIENCE
- Exceptionally self-motivated and directed
- Superior analytical and problem-solving skill
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to write technical documentation
Education: Bachelor's or Master's Degree in Computer Science, Information Systems, One year of relevant work experience may be substituted for each year of required education.
Example: AS Degree in Computer Science and two years of relevant work experience.
Experience: Minimum of 2 years of experience.
